Replace a Device

Overview

Replace Device commissions a new device in place of a failed or outdated one. The new device inherits the old device's name, user access, device groups, device settings, schedules, and PMS mappings, so you don't need to rebuild the configuration.

Requirements

  • Commission the replacement device in Zentra Living before you start. If no eligible device is available, the
    Replace Device
     option will not appear.
  • The replacement must be in the same device family as the device you are replacing. For example, a control lock cannot be replaced with an NDE, LE, RC, or XE360 device.
  • You can replace a device with a newer model in the same family. You cannot replace it with an older model.
  • Replace Device supports Schlage control locks, NDE, LE, XE360, RC, and CTE devices. Legacy IP Bridges are not supported.
  • Replace Device is available in the web app only.

Replace a Device

  1. Navigate to
    Devices
    .
  2. Next to the device you want to replace, click to open the device
    Actions
     menu. Then, choose
    Replace Device
    .
  3. Select the commissioned device to use as the replacement. Then, click
    Next: Review
    .
  4. Review the confirmation screen. The new device takes the old device's name, and user access, device groups, device settings, and schedules apply to the new device unchanged.
  5. Click
    Confirm & Replace
    .
When the replacement completes, Zentra Living deactivates and deletes the old device. To reuse the old device elsewhere, perform a FDR on it.

After Replacing a Device

  1. Compile or sync the new device so it receives its configuration.
  2. In the mobile app, select the device and tap
    Sync
     so credentials work with the new hardware.

Frequently Asked Questions

Why don't I see the Replace Device option?
No eligible replacement device is commissioned. Commission the new device in the same family first.
Can I replace a device with an older model?
No. You can upgrade to a newer model in the same family, but you cannot downgrade.
What happens to the old device?
Zentra Living deactivates and deletes it when the replacement completes. Perform an FDR on it before reusing it.
Can I replace a device in the mobile app?
No. Replace Device is available in the web app only.