Migrating from Engage to Zentra

Engage Migration Workflow

This section outlines the process for migrating an existing Engage customer site to Zentra. The migration involves coordination between integrators, the Zentra Customer Success Team, property managers to ensure a smooth transition with minimal disruption. When completed successfully, resident access is uninterrupted.

Overview

The Engage-to-Zentra migration consists of three main phases:
  1. – Property assessment, firmware updates, and site readiness
  2. – Site import, credential migration, and device synchronization
  3. – Verification, troubleshooting, and property staff training