Disconnecting PMS Integration
BETA

If you need to remove PMS Integration entirely, you can disconnect it from Settings. This removes the API connection but preserves your existing resident data.

When to Disconnect

  • Switching to a different PMS provider
  • Ending PMS integration for this property
  • Troubleshooting by resetting the integration
  • Property no longer using automated sync

What Happens When You Disconnect

Disconnecting PMS Integration is a significant action. Review the implications carefully before proceeding.
What Happens
What Does Not Happen
API credentials are removed
Existing residents are NOT deleted
Automatic syncs stop
Resident access is NOT revoked
Sync queue is cleared
Historical data is NOT lost
Core fields become editable
Credentials are NOT affected
Unit matches are removed
User Groups are NOT changed

Procedure

  1. Navigate to
    Settings > PMS Integrations
    .
  2. Click
    Settings
    .
  3. Scroll to the bottom and click
    Disconnect Integration
    .
  4. Review the warning message.
  5. Type “DISCONNECT” to confirm.
  6. Click
    Confirm Disconnect
    .

Confirmation Required

To prevent accidental disconnection, you must:
  1. Review the list of implications
  2. Type “DISCONNECT” in the confirmation field
  3. Click the confirm button

After Disconnecting

Once disconnected:
  • The PMS Integration option shows “Not Connected”
  • You can set up a new integration at any time
  • Existing residents remain active with their current access
  • Core fields (name, email, phone, unit, status) become editable
  • You can manually manage residents as needed

Reconnecting Later

To reconnect PMS Integration:
  1. Navigate to
    Settings > PMS Integrations
    .
  2. Click
    Connect
     next to PMS Integration.
  3. Complete the setup wizard again.
You will need to:
  • Re-enter API credentials
  • Re-match units to Devices
  • Re-configure default access and settings
When reconnecting, the system will attempt to match PMS residents to existing Zentra users, similar to the initial setup process.

Pausing Instead of Disconnecting

If you want to stop automatic processing without fully disconnecting, see Disabling Automatic Sync . Turning off the three data synchronization toggles (Create New Residents, Auto-Update Existing Residents, Deactivate Former Residents) routes all future changes to the Sync queue for manual review, while keeping your connection, credentials, and unit matches intact. You can still run manual syncs when needed.