Modifying Unit Matches
BETA

As your property changes (new units, renamed units, new Devices, multi-door units), you may need to change unit matches. This section explains how, and what to do when a unit needs more than one Device.

There Is No Self-Service Unit Match Editor

Unlike the initial setup wizard, there is no self-service screen for editing unit matches after setup in this beta. Adding a unit, correcting a wrong match, or removing a match all require contacting Zentra support.

When to Contact Support

  • New units added to your PMS that need a Zentra Device match
  • A unit was matched to the wrong Device
  • Units renamed or renumbered in your PMS
  • Devices replaced or moved
  • You want to stop syncing residents for a specific unit

What to Provide

When contacting support, include:
  • The PMS unit name or ID
  • The Zentra Device it should be matched to (or “skip” if it should not sync)
  • For corrections, the current (incorrect) match
Support applies the change on your behalf. Existing residents matched to a changed unit may have their access updated on the next sync – review the resident’s User Groups after the change if you are unsure.

Matching to Multiple Devices

Unit matching is strictly one-to-one: a PMS unit matches exactly one Zentra Device. There is no way to match a single unit to multiple Devices, even through Zentra support.
For units that need access to more than one door (for example, a front door and a separate patio door), the supported approach is:
  1. Match the unit to one Device as usual (its primary door).
  2. Create or use an existing User Group that grants access to the additional door(s).
  3. Assign residents of that unit to the User Group, either manually or via your default access configuration.
This is a manual, ongoing step for residents of multi-door units – it is not automated by the PMS sync.