Updating Credentials
BETA

After initial setup, you can modify PMS Integration settings as your property needs change.
If your PMS API credentials change (expired, rotated, or updated), you can update them in Zentra without reconfiguring the entire integration.

When to Update Credentials

  • API credentials have been rotated
  • Original credentials expired
  • Security policy requires credential updates
  • Switching to different PMS account

Procedure: RealPage

  1. Navigate to
    Settings > PMS Integrations
    .
  2. Click
    Settings
    .
  3. Click
    Update Credentials
    .
  4. Enter the new credentials:
    • PMC ID
       – Your Property Management Company identifier
    • Site ID
       – Your property identifier
  5. Click
    Validate Connection
    .
  6. If validation succeeds, click
    Save
    .

Procedure: Yardi

  1. Navigate to
    Settings > PMS Integrations
    .
  2. Click
    Settings
    .
  3. Click
    Update Credentials
    .
  4. Enter the new credentials:
    • Property ID
    • Username
       and
      Password
    • URL
    • Server Name
       – always the same value as
      Database
    • Database
  5. Click
    Validate Connection
    .
  6. If validation succeeds, click
    Save
    .

Validation

The system tests the new credentials before saving:
  • Success:
     Connection validated, credentials saved
  • Failure:
     Error displayed, old credentials remain active
If validation fails, your integration continues to use the old credentials. Fix the new credentials and try again.

After Updating

After credentials are updated:
  • The next sync will use the new credentials
  • All settings and matches are preserved
  • No manual re-sync is required (but recommended to verify)

Credential Security

  • Credentials are stored securely and encrypted
  • Only users with TenantSettingsModify permission can view or modify credentials
  • Credential changes are logged in the integration history