Disconnecting PMS Integration

If you need to remove PMS Integration entirely, you can disconnect it from Settings. This removes the API connection but preserves your existing resident data.

When to Disconnect

  • Switching to a different PMS provider
  • Ending PMS integration for this property
  • Troubleshooting by resetting the integration
  • Property no longer using automated sync

What Happens When You Disconnect

Disconnecting PMS Integration is a significant action. Review the implications carefully before proceeding.
What Happens
What Does Not Happen
API credentials are removed
Existing residents are NOT deleted
Automatic syncs stop
Resident access is NOT revoked
Sync queue is cleared
Historical data is NOT lost
Core fields become editable
Credentials are NOT affected
Unit matches are removed
User Groups are NOT changed

Procedure

  1. Navigate to
    Settings
     >
    PMS Integrations
    .
  2. Click
    Settings
    .
  3. Scroll to the bottom and click
    Disconnect Integration
    .
  4. Review the warning message.
  5. Type “DISCONNECT” to confirm.
  6. Click
    Confirm Disconnect
    .

After Disconnecting

Once disconnected:
  • The PMS Integration option shows
    Not Connected
  • You can set up a new integration at any time
  • Existing residents remain active with their current access
  • Core fields (name, email, phone, unit, status) become editable
  • You can manually manage residents as needed

Reconnecting Later

To reconnect PMS Integration, PMS Integration Setup BETA

Pausing Instead of Disconnecting

If you want to stop automatic processing without fully disconnecting, see Disabling automatic sync.