July 17 2026

July 15 2026

Introducing our new button-based navigation menu to all users, making it easier to get around the web application with a cleaner, more modern look and feel.

Control BM – 05.19.02 — Final updates to address battery drain problems
CTE – 01.14.02 — Support for Android & iOS wallet no tour
RC – 1.15.01 — Support for EV3 Credential programming

Updated the Import Users & Import Devices help icon (“?”) to properly link to the appropriated pages in Zentra. Additionally, the title text in the Import Devices modal was invisible due to a color contrast issue and is now properly displayed.
The “Learn more” link on the multi-factor authentication toggle now points to the correct Zentra help article instead of the Pure Access manual
Fixed an issue where toggling off “Show System Administrator” in the History report filters had no effect, causing System Administrator activity events to continue appearing in results and widgets. The filter now correctly hides System Administrator events when disabled
Fixed an issue where sending a schedule command to an RC Device could leave the displayed lock status incorrect until the next access event occurred. The Device status now accurately reflects the lock state after any schedule command is sent. A new “State Override: Clear” audit entry will also appear in device history whenever a schedule command is applied h2. July 6, 2026
Fixed an issue where security alerts (such as tamper or extended-open events) could be silently lost without notification if the associated Device was deleted while the alert was still being processed. Alerts are now reliably created and delivered even in this scenario.

July 1, 2026

Fixed an issue where an error message about PMS integration incorrectly appeared every time a user profile page was loaded, even at sites that don’t use PMS integration. The page now loads without this error.

June 22, 2026

Fixed a bug during commissioning that ensures IP-Bridge REX values are now to set to DISABLED instead of NULL. Previously, if the setting was not modified in the software, it would still unlock when REX was triggered, even if the REX setting was showing disabled in the Software. This does not change existing customer configurations, only will fix the commissioning for new devices.

June 15, 2026

Made updates so users no longer need to wait for an entire site to finish syncing after an Engage migration before editing individual device settings. Once a device completes its initial sync, it can be edited immediately — without waiting for all other devices in the site to sync

June 13, 2026

Proximity settings now correctly preserved after Engage site migration – Resolved an issue where proximity card reading was incorrectly enabled for all locks after an Engage site migration, regardless of how proximity was configured in Engage. Migrated locks will now correctly reflect the proximity state from the originating Engage site after their first sync with Zentra.

June 2, 2026

Consistent Device Terminology (Web) – The web application now uses “Device” as the standard term for all locks and Devices throughout the interface. This terminology update applies across the widget creation flow, schedules, events, alerts, and reporting pages, providing a more consistent experience across the platform

MTB Beeper Toggle Now Applies to Device — The Beeper toggle in the web app for MTB (IP Bridge) devices was not correctly applying the setting to the physical device after a mobile sync. The “beepOnEvent” field now propagates correctly.

“Select All” No Longer Selects Server-Managed Rules for Managed Access Tenants — The Select All button on the Schedules page was incorrectly selecting server-managed rules in addition to tenant-managed ones. Bulk actions on the Schedules page now work as expected.

Selected Rows Clear When Switching Tenants — Selected rows in list views were persisting after navigating to a different tenant. Row selections are now cleared when switching between tenants.

Offline Device Command Prevention (Web) – Fixed an issue where commands (lockdown, unlock, admit, etc.) could be sent to offline devices and would incorrectly appear as successful in activity history. Commands to offline devices are now blocked buttons are disabled with an “Device is offline, commands cannot be sent” tooltip, and no activity history entries are generated. When sending a command to a group where some devices are offline, online devices still receive the command and a warning is shown

NDEB – 3.19.01 — Support for Android & iOS wallet no tour
LEB – 3.19.01 — Support for Android & iOS wallet no tour
LE – 1.17.01 — Support for Android & iOS wallet no tour

April 28, 2026

Update XE360 firmware 2.05.0000004 – This firmware has Android No Tour NFC support.

April 15, 2025

Update Control BM firmware 5.18.01 – This firmware has a fix for the battery drain problem on this model.

April 2, 2025

XE360 Event Sync Fixed- Fixed an issue where scheduled events were not properly being sent down to XE360 locks. Information is now being sent down to the device properly. Any XE360 that received previous events would need to be re-synced to get properly updated.
Improved Device Reconnection Reliability – Fixed an issue where Schlage RC devices could become stuck and unable to reconnect if in a certain state. We have put measures in places in to get devices out of this state if they encounter this state moving forward.

March 11, 2026

Updated Engage locks (Control, NDE, LE, XE360, CTE, Schlage RC) so that they will now receive Daylight Saving Time (DST) configuration and updates. The devices will now update automatically when DST occurs – based on their designated time zone – preventing scheduled access events to trigger one hour off and audit log timestamps to be inaccurate. Upon the locks next update (via BLE Sync or Wi-Fi checkin), time changes will be applied automatically to the devices moving forward.
* With this change, the existing DST toggle in the Areas section has been hidden as that is no longer relevant.

February 25, 2026

Created a new Sync Report that allows property managers and integrators to track which devices have or have not been sync’d or had a Wi-Fi check in within a specific date and time. NOT available as a Scheduled Report.
Improved credential programming workflow with streamlined steps, better visual layout, and clearer success messages.
New Control B (BE467B, FE410B) firmware default set to 4.18
Numerous performance improvements

February 11, 2026

Fixed an issue where users could see activity in the dashboard History widget for areas they don’t have permission to access. Activity is now properly restricted to only show events from areas the user is authorized to view.
Fixed a critical issue where deleting a wallet-based (NFC) credential could cause approval audit logs to be missing from history reports, for any events since the last Sync. Audit records now properly capture and retain all access events, including user approvals.

February 3, 2026

Fixed an bug where door and lock status icons in dashboard widgets were not updating without refreshing the page when credentials were presented

January 27, 2026

Updating call to action when a user access living.zentra.co from a mobile web browser with a full cover prompt to download the mobile to gain their access and is dismissible.

Fixed device filtering issue where the Connected column only accepted the letter ‘y’ as input; the filter now properly supports typing ‘Yes’, ‘No’, and partial text matches for easier device searches.
Resolved login issue where users with specific access privileges encountered errors when attempting to accept the End User License Agreement (EULA), preventing them from accessing the web application. Users can now successfully accept the EULA and login regardless of their assigned permissions.
Fixed a bug where no error was presented to the user if trying to log in with a deleted user account. Users will now see the message“No access for this web access user and requested tenant“
The Alerts page now displays a message when alert results exceed 50 items, informing users of the total count and suggesting filters to refine results.
Table selections are now properly cleared after performing actions like deleting access control rules or deactivating users, preventing confusion from stale selections.
Numerous performance improvements

January 23, 2026

Fixed a critical bug that caused Engage device compiles to fail when tenants had two-factor authentication configured (Card/PIN or Two User – Card/PIN mode) and certain legacy credentials contained null two-factor credential data.

November 20, 2025

Fixed a performance issue related to the /api/v2/users API. With this fix, the API should be responding in an appropriate amount of time

December 1, 2025

Fixed an issue where history reports returned all event types when more than 4 event types were selected in the filter.

November 18, 2025

Updated Schlage RC default firmware to 1.13.0

Credential programming flow is now faster and more reliable, especially when assigning access to many wireless locks via badges or NFC/BLE mobile credentials. Users will experience quicker creation and updates adding access to many locks. with improved performance. ** When Device Usage is on, Blocks are no longer generated anymore for physical credential programming.
Fixed an issue where alert times on a downloaded Alert Report was displayed incorrectly.

October 22, 2025

In the case where a credential is declined at a Schlage RC, we can now correlate that event to a user in our system if the information from the decline matches data for a credential we have in our system for an active credential.
CTE device settings no longer shows ‘Fail Modes’, which is not a supported CTE setting.
Vendors are now included in the Users Filter on the History Report and Widget
Updated global settings to no longer show Active Directory in MFR sites.
Updated NDE (1.0) default firmware to 2.21.01
Updated LE (1.0) default firmware to 1.16.02

September 28, 2025

Updated settings for failed check ins on wireless devices. If a scheduled check in fails for any reason, it will now check in on the following intervals.
CTE – Retry interval will be every 5 mins, and it will retry up to 250 times
NDE/LE – Retry interval will be every 1440 mins (24hrs), and it will retry up to 250 times

September 25, 2025

Removed ability to receive Credential Rejected alerts from Enrollment readers. Audits are still created for these events, and no other alerts are impacted.
* This is noted in the manual, but will be a known limitation of Enrollment readers moving forward.
Fixed a bug that prevented information and events from properly populating for users with access to multiple tenants, including at least one with MFA enabled.
Fixed a bug where scheduled events could remain active on RC-04’S after they were removed from Device groups
Fixed a bug that prevented information and events from properly populating for users with access to multiple tenants, including at least one with MFA enabled.

September 23, 2025

Updated XE360 default firmware to 02.04.000009
Updated the descriptions for credential Special Properties programming to be clearer and more descriptive.

Fixed a bug that prevented an Alert notification from appearing in the web app until you navigated to the Alerts tab.
Fixed a bug that didn’t display users email address when being deactivated and reactivated in a certain flow.
Fixed a bug that prevents filters from being saved and applied on the Reports page.
Fixed a bug that allowed a deactivated door to be added to a vendor’s access and profile.

September 2, 2025

Credential Special Properties update: the ‘master’ feature is now called ‘Pass Through’ in order to better describe the functionality. Audits will now be titled Passage – Pass Through instead of Passage – Master
Updated text to better communicate end and start time limitations per each lock type Support for reader tamper audit and alert on NDE, LE(B), and CTE ; introduced support for interior push button audit and alert on NDE and LE(B)
New default Control B firmware 04.17.01 and Control BM firmware 05.16.02 (supports NFC no-tour)
New default Schlage RC firmware 1.12.0
New default XE360 firmware 2.03.000003

Fixed a bug that allowed a new auto-unlock rule to be created for control locks or an Device group containing only control locks, which is not supported on those devices. These locks will no longer appear in that drop down when trying to create that rule. An Device group that contains mixed devices will appear in the drop down and can be saved.
Fixed a UI issue that showed an inactive menu option when the screen was minimized
Fixed a UI where a user had to scroll the page to use the action buttons.
Fixed a bug that caused filtering of events on the to be displayed incorrectly
Fixed a bug that prevented a badge from being enrolled by presentation if the device and user were in different time zones.
Fixed a bug where the value of the badge ID displayed for a custom bitmask in the bitmask calculator was inaccurately displayed.
Fixed a bug where unsupported database elements were being sent to control locks, which was causing JSON parse errors
Fixed a bug where a no-tour endpoint would query database for all users if there were no commands to generate
Fixed a bug that prevented a user from creating an additional credential after the first was completed.