Sync Report

The Sync Report allows property staff and integrators to identify which devices on a property have or have not been successfully synced since a specified date and time. This report is useful in a variety of situations, including:
  • Tracking sync progress after a lost master credential when syncing has been interrupted.
  • Monitoring Wi-Fi devices to confirm they are checking in on schedule.
  • Verifying that all devices have been synced following a migration from Engage to Zentra.
Running the Sync Report
  1. Navigate to the
    Reports
     page.
  2. Choose
    Sync Report
     from the Report drop-down menu.
  3. Set your desired filters from the drop-down boxes (see “Filters” below).
  4. Click the
    Run Report
     button.
  5. To download the report, click the download icon and select either
    Download as CSV
     or
    Download as PDF
    .
Filters
The Sync Report can be filtered by the following:
  • Start Date & Time
     — Select the date and time to use as the starting point for the report. The report will evaluate syncs relative to this point.
  • Sync Type
     — Filter results by sync method:
    • Not Synced
       — Lists devices that have HAVE NOT been successfully synced via BLE or Wi-Fi since the selected date and time.
    • Wi-Fi
       — Lists devices that HAVE been successfully checked in via Wi-Fi since the selected date and time.
    • BLE
       — Lists devices that HAVE been successfully synced via BLE since the selected date and time.
  • Devices
     — Filter by one or more individual devices.
  • Device Group
     — Filter by one or more device groups.
  • Area
     — Filter by area, consistent with other reports in Zentra.
Report Results
The report displays a list of devices matching your selected filters and report logic. If a device was synced multiple times since the selected start time, the most recent successful sync time will be displayed.
  • Device Name
  • Device Type
  • Last Sync Time
     (most recent sync since the selected start date/time, if applicable)
  • Sync Type
     (Wi-Fi or BLE)
  • Area
Only the first 50 results will be displayed when the report is run. To view all results, download the report as a PDF or CSV.
Quick Sync from My Access Tab:
 Devices updated via a ‘Update Access’ flow from the My Access tab will appear in the Sync Report. However, those updates do
not
 retrieve audit data from the lock — meaning that activity will not appear on in history reports. To confirm a full sync was completed (including audit retrieval), navigate to the device and look for a
Device Audits Updated: BLE
 or
Device Audits Updated: Wi-Fi
 event in its history.
Scheduling the Sync Report
The Sync Report CANNOT currently be configured as a Scheduled Report, allowing it to be delivered automatically by email on a recurring basis. This will be addressed and fixed in an upcoming release.