Managing Your Wallet-Based Credential

Getting a new phone
  1. Download and install the
    Zentra Mobile App
     on your new device.
  2. Sign in with your Zentra credentials and complete MFA if prompted.
  3. Tap
    My Access
     and then
    Add to Apple Wallet
     or
    Add to Google Wallet
    .
  4. Remove your wallet-based credential from your old device’s wallet.
Android users: Google Wallet supports only one active wallet-based credential per Google account. Adding your credential to a new Android device will deactivate it on the old one.
Lost or stolen device
Contact your property manager immediately so they can deactivate your wallet-based credential.
iPhone users:
 You can also use the
Find My
 app to mark your device as lost, which will suspend your wallet-based credential in Apple Wallet. If the device is found, your property manager can reactivate the credential.
When your access is updated
If your property manager updates your access permissions, you will need to refresh your wallet-based credential:
  1. Delete your current wallet-based credential from Apple Wallet or Google Wallet.
  2. Open the Zentra Mobile App and sign in.
  3. Tap
    My Access
     and tap
    Add to Wallet
     to add your updated credential.
You must delete your existing wallet-based credential from your wallet
before
 re-adding it. Until you do this, your old access permissions remain in effect.
When your access is removed
If your property manager deactivates your credential, your wallet-based credential will be automatically deactivated on your device the next time your phone has an internet connection. After this, presenting your device to a reader will be denied.
Sharing your wallet-based credential
Sharing your wallet-based credential is not supported. If a guest or service provider needs access to the property, contact your property manager to arrange credentials for them.