Device Sync and Updates

There are two ways to sync or update a Device using the Zentra mobile app, depending on the Device type and what you’d like to confirm:

BLE Sync
: Available for all offline and wireless devices. The app stays connected to the Device throughout the process to confirm the update completes successfully.

Sync via Wi-Fi
: Available for wireless devices only. The app sends a signal telling the Device to wake up and pull an update from the Zentra backend. The app stays connected to monitor the check-in as it progresses. This is also a useful way to verify that the device’s Wi-Fi settings are properly configured.

Changes to the Device settings made in the Zentra mobile app don’t take effect on the hardware until a sync is performed (via BLE or Wi-Fi)

Pending Changes Icons

Pending Changes icons are displayed next to devices that need to be sync'd.

Description	Cause	Action to Resolve
Initial Setup
Sync for Enhanced Access Management	Enhanced Access Management enabled on existing site, or Engage site imported	BLE sync Wi-Fi sync
Rule Cleanup Required	Engage import detected constraint violations (too many schedules or device rule assignments)	Manual cleanup by Property Staff, then BLE Sync Wi-Fi sync
Access Changes at the device
New Schedule / Updated Schedule / Deleted Schedule	Weekly access rule created, modified, or deleted Weekly access rule expired	BLE sync only Wi-Fi sync only No Tour programming blocked on the device until these clears
Access Changes for a user
Add Access	New physical credential created User added to user group Access rule created or modified to grant access User assigned to rule	No Tour programming BLE sync Wi-Fi sync
Remove & Block	Credential deactivated, marked lost or stolen User removed from group Access rule deleted or modified to remove access User unassigned from rule User account deactivated	No Tour programming BLE sync Wi-Fi sync
Add 24/7 All Doors Access	24/7 Access to All Doors toggle turned ON for a user	No Tour programming BLE sync Wi-Fi sync
Remove & Block 24/7 All Doors Access	24/7 Access to All Doors toggle turned OFF for a user	All blocks will remain on the UI until a sync is performed, but blocks will be programmed when they can be. BLE sync Wi-Fi sync
Update Special Properties	Pass Through, Toggle Unlock, ADA Relock Delay, or Time Limit changed on an existing credential	No Tour programming BLE sync Wi-Fi sync
Update Special Properties	Force Check-in property changed on an existing credential	BLE sync only Wi-Fi sync only This cannot be No Tour programmed

BLE Sync (All offline and wireless devices)

Before you begin:
Make sure Bluetooth is enabled on your phone and that you are within close range of the Device.

Select the site that contains the Device you want to sync.

Stand close to the Device you want to update.

Look for the Device in the IN RANGE
list.

Tap the Device to initiate pairing. Wait for the Paired
icon to appear.

Tap the Sync
button. The app will remain connected to the lock while the update is applied.

Wait for the sync to complete. A confirmation will appear when the Device has been successfully updated.

The app stays connected to the Device during a BLE Sync. Do not move away from the Device or close the app until the sync is confirmed complete.

Sync via Wi-Fi (Wireless devices only)

Sync via Wi-Fi is also a reliable way to confirm that a device’s Wi-Fi settings are correctly captured — if there is a configuration issue, an error will appear on the very first step of the check-in process.

Before you begin:
The Device must be a Wi-Fi enabled wireless Device and within range of its configured Wi-Fi network.

Select the site that contains the Device you want to update.

Tap Devices
and locate the Device you are working with.

Open the device’s Wireless Settings
.

Tap Sync via Wi-Fi
to prompt the Device to wake up and connect to the Zentra backend.

The app will display the progress of the check-in. Monitor each step to confirm the Device connects and retrieves its update successfully.

A confirmation will appear when the check-in is complete.

If the device’s Wi-Fi settings are not correctly configured, an error will appear at the first step of the check-in. Use this as an opportunity to review and correct the device’s wireless settings before retrying.

Wi-Fi Check-In is only available for wireless devices. It will not appear for offline (BLE-only) devices.

Devices