Device Sync and Updates

There are two ways to sync or update a Device using the Zentra mobile app, depending on the Device type and what you’d like to confirm:
  • BLE Sync
     — Available for all offline and wireless devices. The app stays connected to the Device throughout the process to confirm the update completes successfully.
  • Sync via Wi-Fi
     — Available for wireless devices only. The app sends a signal telling the Device to wake up and pull an update from the Zentra backend. The app stays connected to monitor the check-in as it progresses. This is also a useful way to verify that the device’s Wi-Fi settings are properly configured.
Changes to the Device settings made in the Zentra mobile app don’t take effect on the hardware until a sync is performed (via BLE or Wi-Fi)
Select the method below that applies to your situation.
BLE Sync (All offline and wireless devices)
Before you begin:
 Make sure Bluetooth is enabled on your phone and that you are within close range of the Device.
  1. Sign in to the Zentra mobile app.
  2. Select the site that contains the Device you want to sync.
  3. Stand close to the Device you want to update.
  4. Look for the Device in the
    IN RANGE
     list.
  5. Tap the Device to initiate pairing. Wait for the
    Paired
     icon to appear.
  6. Tap the
    Sync
     button. The app will remain connected to the lock while the update is applied.
  7. Wait for the sync to complete. A confirmation will appear when the Device has been successfully updated.
*
The app stays connected to the Device during a BLE Sync. Do not move away from the Device or close the app until the sync is confirmed complete.
Sync via Wi-Fi (Wireless devices only)
Sync via Wi-Fi is also a reliable way to confirm that a device’s Wi-Fi settings are correctly captured — if there is a configuration issue, an error will appear on the very first step of the check-in process.
Before you begin:
 The Device must be a Wi-Fi enabled wireless Device and within range of its configured Wi-Fi network.
  1. Sign in to the Zentra mobile app.
  2. Select the site that contains the Device you want to update.
  3. Tap
    Devices
     and locate the Device you are working with.
  4. Open the device’s
    Wireless Settings
    .
  5. Tap
    Sync via Wi-Fi
     to prompt the Device to wake up and connect to the Zentra backend.
  6. The app will display the progress of the check-in. Monitor each step to confirm the Device connects and retrieves its update successfully.
  7. A confirmation will appear when the check-in is complete.
*
If the device’s Wi-Fi settings are not correctly configured, an error will appear at the first step of the check-in. Use this as an opportunity to review and correct the device’s wireless settings before retrying.
Wi-Fi Check-In is only available for wireless devices. It will not appear for offline (BLE-only) devices.