Zentra Mobile App

Native iOS and Android applications are available on the Apple App and Google Play stores, respectively.
Android OS 12+ and iOS 17+ required.

Resident view

The primary function of the application is to provide residents with a mobile credential that can be used to grant seamless access on a property.

Administrator view

The secondary function of the application is to provide administrators (integrators, property staff, etc.) with the ability to Commission and change settings on devices throughout the property.
The iPhone app and the Android app look slightly different.
iPhone
Android
  • The menu is located across the bottom of the app.
  • Add Device
     is located at the top of the screen.
  • Refresh
     is located at the top of the screen.
  • The menu is located in the “hamburger” menu.
  • Add Device
     is the
    +
     sign on the top right.
  • Refresh
     is the green button on the lower right.

Pending Changes Icons

Pending Changes icons are displayed next to devices that need to be sync'd.
Pending changes icons are displayed only on sites that have Enhanced Access Management enabled.
Description
Icon
Cause
Action to Resolve
Initial Setup
Sync for Enhanced Access Management
pending change red icon
Enhanced Access Management enabled on existing site, or Engage site imported
BLE sync
Wi-Fi sync
Rule Cleanup Required
pending change red icon
Engage import detected constraint violations (too many schedules or device rule assignments)
Manual cleanup by Property Staff, then BLE Sync
Wi-Fi sync
Access Changes at the device
New Schedule / Updated Schedule / Deleted Schedule
pending change red icon
Weekly access rule created, modified, or deleted
Weekly access rule expired
BLE sync only
Wi-Fi sync only
No Tour programming blocked on the device until these clears
Access Changes for a user
Add Access
pending change orange icon
New physical credential created
User added to user group
Access rule created or modified to grant access
User assigned to rule
No Tour programming
BLE sync
Wi-Fi sync
Remove & Block
pending change red icon
Credential deactivated, marked lost or stolen
User removed from group
Access rule deleted or modified to remove access
User unassigned from rule
User account deactivated
No Tour programming
BLE sync
Wi-Fi sync
Add 24/7 All Doors Access
pending change orange icon
24/7 Access to All Doors toggle turned ON for a user
No Tour programming
BLE sync
Wi-Fi sync
Remove & Block 24/7 All Doors Access
pending change red icon
24/7 Access to All Doors toggle turned OFF for a user
All blocks will remain on the UI until a sync is performed, but blocks will be programmed when they can be.
BLE sync
Wi-Fi sync
Update Special Properties
pending change orange icon
Pass Through, Toggle Unlock, ADA Relock Delay, or Time Limit changed on an existing credential
No Tour programming
BLE sync
Wi-Fi sync
Update Special Properties
pending change red icon
Force Check-in property changed on an existing credential
BLE sync only
Wi-Fi sync only
This cannot be No Tour programmed