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Access Point Groups Report
Reports » Access Point Groups Report
An Access Point Groups report displays which access points are members of which groups. This report contains the following information: Name of access point group Name of access points MAC address Test status (complete/incomplete) This report can be filtered…
Access Point
Glossary » Access Point
See Device. *Device, Access Point, and Door all mean the same thing in Zentra.
Edit Access Point
Devices » Edit Access Point
Navigate to Devices. Click next to the Access Point you want to edit. Choose Edit Access Point. Make the necessary changes to the Access Point. See the table below for a description of each setting. Click Save. Setting Description Options…
Multiple Access Point Widget
Online Interface » Widgets » Multiple Access Point Widget
To manage up to 12 readers at once, you can use a “Multiple Access Point” widget. Unlike the Single Access Point widget, this will not show history events. Hover over and then choose Create Widget. Enter a name for the widget, and then choose Multiple…
Single Access Point Widget
Online Interface » Widgets » Single Access Point Widget
If one door needs to be monitored or controlled more than others, you can use a Single Access Point widget. This will show the history of the door of your choice which can be customized to only display specific events if necessary. Hover over and then choose Create…
Access Point Admit Widget
Online Interface » Widgets » Access Point Admit Widget
This widget is useful when there is one access point that needs to be opened manually from the system. For example, a receptionist can use this to grant access with the single push of a button. Hover over and then choose Create Widget. Enter a name for the widget,…
Create Access Point Group
Devices » Device Groups » Create Access Point Group
Navigate to Devices. Hover over the . Choose Create Access Point Group. Enter the following into the boxes: Name: Name for the group. Description: Description of the group (optional). Choose the Access Point(s) from the drop-down box. Click…
Create ISONAS Access Point
Devices » Create ISONAS Access Point
This is the process to add an IP Bridge to the Zentra software. Once connected, the IP Bridge can be connected to the MTB via Weigand. If mobile credentials are going to be used on the property, the MTB must be commissioned using the mobile app. Navigate to…
Create Schlage Access Point
Devices » Create Schlage Access Point
This is the process to add an Schlage devices to the Zentra software using the web app. This process applies to Control, RC, NDE, LE and XE360’s. In order to finish adding these devices to the software, they must be commissioned using the mobile app. These…
Add Access Points(s) to Access Point Group
Devices » Device Groups » Add Access Points(s) to Access Point Group
From the Devices page: Navigate to Devices. Hover over the . Choose Add Access Point to Access Point Group. In the Add Access Point to Access Point Group dialogue box: Choose the Access Point Group from the drop-down box. Choose the Access Point(s) from…
User Groups
People » User Groups
User groups are used to organize users into groups of people who all have the same access rights. Organizing users into groups allows you to manage many users with a single group rather than managing many individual users separately. Navigate to People > User…
Device Groups
Devices » Device Groups
Device groups are groups of devices that have the same Weekly Rules. Creating Device groups can save time by grouping Devices together and adding Weekly Rules to the group rather than each individual device. *Device Group and Access Point Group are two terms for the…
My Access
Zentra Mobile App » My Access
The ‘My Access’ tab is shown to web access users who have the ‘Mobile Credential – Modify’ permission (the Resident user role has this permission by default). This permission coupled with property access to one or more devices in the…
Manage User Groups
People » User Groups » Manage User Groups
User groups should only consist of people who should all have the same access rights. Organizing users into groups allows you to manage many users with a single group vs. managing many individual users separately. There are several ways to change which user groups a…
Assigning property access
People » Add a User » Assigning property access
First, Create User. Select the User from the People > Everyone screen. Scroll down to the Assign property access section. Click Add user group. Assign the user to user groups by selecting the appropriate options from the drop-down menu. Changes made on this…
Changing property access
People » Add a User » Assigning property access » Changing property access
VIDEO- Changing a user’s access in Zentra
Import Schlage Access Points
Devices » Import Schlage Access Points
With the Import Schlage Access Points feature, you can use a CSV file to batch upload devices into a site. Navigate to Devices. Hover over and select Import Schlage Access Points. If you have not already downloaded the Access Point Import Template, click on…
Lock Down Access Points Widget
Online Interface » Widgets » Lock Down Access Points Widget
This widget is used to set your access points into Lock Down. You can set it up to lock down a single access point or an access point group. A locked down reader will have a red LED which blinks every few seconds. !Only a credential set with the master property can…
Manage Schlage Control Access Configuration
Settings » Global Settings » Manage Schlage Control Access Configuration
Overview The Manage Schlage Control Access Configuration feature is an essential setting within the Global Settings of the Zentra software. This feature streamlines the setup process for Schlage locks, ensuring that necessary access configurations are automatically…
Migrating from Pure Access to Zentra
Getting Started in Zentra » Migrating from Pure Access to Zentra
There is currently no tool/feature in Pure Access able to migrate tenant information from one account to another. This article will provide a best practice, step-by-step guide on how to move tenant data. This is applicable for moving from one Pure Access Cloud tenant…
Weekly Rules
Schedules » Weekly Rules
Weekly Rules are schedules that control WHO will have access to which doors (WHERE) during a specified period of time (WHEN). By default, there are three types of weekly rules to choose from: Grant Access: provides credential access to Users/User Groups for the…
Command button
Online Interface » Command button
*This action is used for online devices only. The Command button is used to send an immediate command to a device or a group of devices, or all the devices in the site at the same time. Click Command. Select the Access Point(s) or Access Point Group(s) you would…
Scheduled Reports
Reports » Scheduled Reports
In addition to on demand reports, you also have the ability to schedule reports to be sent by email on the days and times configured. You can schedule the following types of reports: History Users and User Groups Access Points and Access Point Groups User…
Custom Rule Conditions
Schedules » Custom Rules » Custom Rule Conditions
This is a list of all the possible conditions and actions for Custom Rules. IF An alert is present at an access point There is an unauthorized open alert There is an extended open alert A user’s card is rejected multiple times Rejections/Interval A…
Devices
Devices
The Devices page shows all devices that are enrolled on the system. The page is customizable and the columns can be reorganized and hidden per the properties preference. *Access Point refers to the opening and its associated settings in Zentra. Device refers to…
Create Weekly Rule
Schedules » Weekly Rules » Create Weekly Rule
Navigate to Schedules. Hover over in the top right corner and then choose Create Weekly Rule. Enter a Name, Description (optional), select a Rule Type, and choose an Area (if applicable); then click . Choose the User Group or Users who should be included, then…
User Permissions
People » Add a User » Zentra permissions » User Permissions
What do the pre-defined permission profiles provide access to? Resident: Provides access to the mobile credential in the Zentra mobile app; cannot access the Zentra web app. Integrator: Provides access to view and modify all aspects of the site and has full access…
Why Use Areas?
Settings » Areas » Why Use Areas?
Overview A site may have certain administrators who need to see/administer some doors for their building or local area, but not others. These administrators would be assigned to the area(s) with which they require “View” or “Manage” privileges…
User Profile Widget
Online Interface » Widgets » User Profile Widget
This dashboard widget allows you to see a user’s image along with real-time activity so you can monitor and match a user with their events. Hover over and then choose Create Widget. Enter a name for the widget, and then choose User Profiles from the drop-down…
Program special properties
People » Physical credentials » Program special properties
There are five types of special properties that can be set for a credential: Master Credential: When enabled the badge acts as a master key for every entry on the property. Toggle Unlock: When a badge is presented it will unlock devices based on the selection below.…
Events
Schedules » Events
In addition to your normal weekly schedules, you may wish to set up events. Events are used to override weekly rules. An event can be set for a minimum of one minute up to an entire day. Event Types Lock: locks an access point or access point group (used to…
Deactivate Device
Devices » Deactivate Device
From the Actions Menu Navigate to Devices. Click next to the Device you want to deactivate. Select Deactivate Access Point. Notice the confirmation message: From the Edit Access Points Screen Navigate to Devices. Click next to the Device you want to…
Create Event
Schedules » Events » Create Event
Navigate Schedules. Hover over the quick dial and then choose Create Event. Enter the details into the Create Event dialog. Name: name of the event Description: a description of the event (optional) Area: choose an area (if applicable) Date: the day the…
Delete Device
Devices » Deactivate Device » Delete Device
In order for a device to be deleted from the system, it will first need to be deactivated. *Please note that removing an access point from a site will also clear all history events from the database. Navigate to Devices. Click next to the Device you want to…
Fail Secure
Glossary » Fail Secure
Fail secure access points are locked when power is removed. Fail Secure will revert to a locked state if there is a power outage. Power is applied to unlock the access point. Most access points provide free egress whether they are fail safe or fail…
Fail Safe
Glossary » Fail Safe
Fail safe access points are unlocked when power is removed. Fail Safe will revert to an ulocked state if there is a power outage. Power is applied to lock the access point. Most access points provide free egress whether they are fail safe or fail…
Toggle Credential
Glossary » Toggle Credential
A Toggle Credential is a credential with the Toggle Unlock special property. When a Toggle Credential is presented, it will unlock devices based on the selection: All Access Points, Access Point Group, or Access Point.
Edit Device Settings
Devices » Edit Device Settings
Edit Device Settings is used to change the settings on the physical device. Navigate to Devices. Click next to the device you want to edit, and choose Edit Device Settings from the pop-up menu. Edit the device settings as necessary. See the topics below for…
Widgets
Online Interface » Widgets
Widgets are panels on a dashboard that can be configured to show custom information at a glance. Each dashboard can have a different set of Widgets (up to 12). Three placeholder widgets and one history widget are displayed by default. You can replace any…
Admit
Glossary » Admit
Command to temporarily unlock a locked Access Point to allow temporary access.
User Search and Filters
People » User Search and Filters
Navigate to People > Everyone. Near the top of the screen will be a search bar and filter options Search can be used to find a user from their: Name Web access username Credential information User defined field information To filter the user list…
Lock Down
Glossary » Lock Down
When an Access Point is in Lock Down mode, access will be denied to all but Master credentials.
Alert Types and Settings
Alerts » Alert Types and Settings
Alert Types Alerts are displayed by clicking the Alerts tab on the left side menu. Alert Type Description Notes AUX Alarm AUX device triggered. AUX device must be installed and the configured in the Access Point settings.…
Delete User Group
People » User Groups » Delete User Group
!When a group is deleted, all users associated with that group will lose all the access that was associated with that group. Navigate to People > User groups. Click the trash can next to the group you want to delete. The Confirm Delete window will be displayed.…
Glossary
Glossary
Access Point Admit ASM Compile Credentials Device Lock Down REX Scheduled Check-In Sync
Add a Vendor
People » Vendor Management » Add a Vendor
Navigate to People > Vendors. Click the Add a Vendor button in the top right corner. Enter the vendor information: First name Last name Company Phone number Email is optional Reason for visit Click Save & continue. Select when the vendor will…
Unauthorized Open
Glossary » Unauthorized Open
An Unauthorized Open is an alert type that is used to alert when an access point is open without valid access. This can be a forced entry, or an extended open after valid entry.
Device
Glossary » Device
A Device is any lock, reader, controller, reader controller (supported device) that is supported by Zentra. Lock: a device that secures a door (Control, NDE/LE, XE360) Offline Lock: a lock that is operating in no-tour mode only Online/Electronic Lock: a lock…
Standard History Events
Online Interface » Widgets » History Widget » Standard History Events
Icon Event Event Description Schedule Device has been set to return to the scheduled weekly rules. Approve User presented a credential that has been accepted. Admit An admit has been sent…
Add a User
People » Add a User
Navigate to People > Everyone. Click the Add a user button in the top right corner. Fill in the user’s first and last name. Middle name, email address, and image are optional. If you want the user to have access to a mobile credential, you must enter…
Global Settings
Settings » Global Settings
Global Settings are settings that will populate throughout the system, to all Devices. Recommended best practice is to set these settings before adding or enrolling any Devices. !Changing settings on this page will affect site operation. Make sure you understand these…
Devices
Zentra Mobile App » Devices
The Devices tab is an administrator-specific view. Users will not be shown this view unless they have the Access Point – Modify permission. This view shows all devices commissioned to the site. When the view loads, it will trigger a Bluetooth Low Energy (BLE)…
Add Device
Zentra Mobile App » Devices » Add Device
How to add a device with the mobile app video The Add device button from the Devices view triggers our device commissioning process. 1. On the Devices tab, select “Add device” from the top right. Please note that this tab will only be visible to users who…
Create User Group
People » User Groups » Create User Group
Navigate to People > User Groups. Hover over to show the Users menu. Select Create User Group. Enter the information for the group: Name: meaningful name for the group Description: further details about the group User: Choose which users should be…
No-Tour
Glossary » No-Tour
No-tour is a feature in Zentra that lets you add or remove a person’s lock access without having to walk over and “sync” each lock in person. When you change someone’s access in the Zentra web app and then program a new credential (physical or mobile), that…
Bitmask
Glossary » Bitmask
A bitmask can be used to point Zentra to where the card number is within the weigand string we read. Bitmasking is necessary when credentials are not Zentra format, and the admin wants to type in the hot stamp card number. See Bitmasking for more…
Zentra Mobile App
Zentra Mobile App
Zentra has native iOS and Android applications available on the Apple App and Google Play stores, respectively. The primary function of the application is to provide residents with a mobile credential that can be used to grant seamless access on a property: from…
Master Credential
Glossary » Master Credential
A Master Credential is a credential that has access to all openings in a site. Master Credentials are generally used for property maintenance, fire department and other emergency access.
Compile
Glossary » Compile
Compile is the action of updating access points. When the COMPILE button is pushed, the most current access control rights and database updates are sent directly to online devices (RC, Schlage RC, NDE/LE, IP Bridge), and audits from these devices are received…
Using the .csv File to Import Users
People » Importing Users » Using the .csv File to Import Users
Before continuing, please note that the formatting of the template file, including proper capitalization, is very important. Any incorrect or extraneous information may have unintended results and/or cause the import to fail. If you have any questions or would like…
People
People
Creating a new user in Zentra can be broken down into a few steps: Create User Configuring permissions Assigning property access Managing a mobile credential invitation Creating credentials/keys
Zentra permissions
People » Add a User » Zentra permissions
First, Create User. Select the User from the People > Everyone screen. Click the arrow next to Zentra permissions to expand the section. Select a Permission profile from the dropdown list (or keep the default Resident permission profile). See User…
API Tokens
Settings » API » API Tokens
You can manage your API tokens by logging in to your tenant in Zentra and navigating to the Settings page, then to the API Tokens page from the top navigation bar. To assign a token, hover over and then select Create API Token. You can assign both a name and an…
User
Glossary » User
A User is a person who has access in Zentra. Users are added in the People section.
User Manual
User Manual
Zentra is a seamless security solution designed to solve the everyday problems of shared property access. Zentra is the convergence of exceptional security and convenience. This User Manual will guide Zentra Authorized Integrators and properties through the…
User Defined Fields
Settings » User Defined Fields
User Defined Fields are used to add additional fields to user profiles in order to maintain any kind of important information within the access control platform. For example, a field for a resident’s license plate number can be added for record keeping…
User Defined Field
Glossary » User Defined Field
User Defined Fields are used to add additional fields to user profiles in order to maintain any kind of important information within the access control platform. For example, a field for a resident’s license plate number can be added for record keeping…
Getting Started in Zentra
Getting Started in Zentra
Zentra Migrating from Pure Access to Zentra Integrations
Credentials
Glossary » Credentials
Authorization for access. These can be physical cards and FOBs, keypad entry or they can be Mobile, or NFC enabled using a Mobile device. Mobile credentials – a Bluetooth or NFC credential delivered from a mobile device (iOS & Android) Physical credentials –…
Site Select
Online Interface » Site Select
If a web access user has an account in multiple sites, the Site selector will be available. Simply click or tap the site drop down box, then make a selection from the list to be redirected to that site. Use the Search box to search for a specific site. …
Scheduled Check-In
Glossary » Scheduled Check-In
This is for wireless locks only that are operating with Wi-Fi (NDE/LE). A property owner or integrator can set how frequently the lock wakes up and checks in with the back end via Wi-Fi. By default, we set this to 1x a day. Increasing or decreasing the check-in…
Mobile credential
People » Mobile credential
A mobile credential allows a person to use Zentra’s mobile app to access the property. Navigate to People > Everyone. Click on the user who needs a mobile credential.
Frequently Asked Questions
Schedules » Weekly Rules » Frequently Asked Questions
My schedule needs to span across midnight, what do I do? You will need to create two schedules. One ending at 23:59 and the second one starting at 00:00. I created a weekly rule but it it’s not working! Remember to click the button after changes that affect…
Areas
Settings » Areas
Areas are “containers” which are used to segment a Zentra site for administration purposes. Areas are not used for access control and configuring them is optional. Areas should only be used if administrative segmentation is needed to protect the security of the…
Logging in to a Zentra site
Getting Started in Zentra » Zentra » Logging in to a Zentra site
Navigate to https://living.zentra.co/. Type in your username and then click Continue. Enter the password and click Contiune. If you have access to multiple sites, the . Select the desired site and then click Submit.
Compile button
Online Interface » Compile button
*This action is used for online devices only. The Compile button is used to update all the devices with the latest changes to the system. When changes have been made that affect any access points, a number badge will be displayed next to Compile. This number…
Schedules
Schedules
The Schedules section allows you to control who has access to which doors and at what time. At the top of the page, you will see two tabs: Schedules and Custom Rules. Schedules consist of Weekly Rules and Events. Custom Rules are if-then statements that can be…
Reports
Reports
There are a variety of reports that can be utilized within Zentra. Depending on the report being run, they can be sorted by start date and end date, filtered by users, access points, event types, badge information, and/or areas. All reports can be exported as a .PDF…
Cannot log in to Zentra site
Getting Started in Zentra » Zentra » Cannot log in to Zentra site
If you’re unable to log into your site because either your password is not working or it has been forgotten, you will need to click on the Forgot Password link from the Zentra login page. Enter the email address associated with your web access…
Deactivate/Activate a Vendor
People » Vendor Management » Deactivate/Activate a Vendor
You can use the Deactivate function to immediately disable vendor access. However, you may still need to Compile or sync an offline door using the mobile device. Navigate to People > Vendors. Find the vendor you want to change. Then click to the right of the…
History Widget
Online Interface » Widgets » History Widget
By default, the bottom widget on every dashboard is reserved for viewing history events. You also have the ability to add an additional history widget in one of the top panels if you prefer to monitor specific users, access points, or events. All history events…
Vendor Management
People » Vendor Management
This feature allows you to give single day access to vendors and other guests. On the Vendor Management page, you can use the Search box to search for a specific vendor that was previously added. Click to change which columns are displayed in the vendor…
Online Interface
Online Interface
Navigation Side Menu The menu on the left side of the screen can be expanded by clicking next to each menu item. Collapsed Expanded Context Menu Hover over the green + circle on any page to see a context-sensitive menu. …
LE
Devices » Device Types » LE
Product Information Schlage LE Device Information and Settings Device Information LE Series Overview The LE is a mortise lock that is designed to affordably extend electronic access control deeper into the building beyond…
Device Types
Devices » Device Types
Zentra works with several Allegion devices. Each device functions as either an offline, wireless, or real time device. The different device functions support diverse ways of receiving updates, offering flexibility in choosing which type of lock works best for each…
Deactivate a user
People » Add a User » Deactivate a user
There are four methods of deactivating a user. !Please note that simply deactivating a user profile alone will not prevent a resident from accessing doors with which they have access. For any common doors (devices connected directly to the internet), a…
XE360
Devices » Device Types » XE360
Product Information XE360 Wireless Tubular Lock XE360 Wireless Mortise Lock XE360 Wireless Exit Trim Device Information and Settings Device Information XE360 Overview The innovative FleX module allows the XE360 Series to be easily…
NDE Series
Devices » Device Types » NDE Series
Product Information Schlage NDE Series Device Information and Settings Device Information NDE Series Overview The NDE locks simplify installation by combining the lock, credential reader, door position sense and request to exit…
Schlage RC
Devices » Device Types » Schlage RC
Product Information Schlage Reader Controller Device Information and Settings Device Information Schlage RC Overview The Schlage RC wall mount is a next generation IP reader controller designed for scalable and flexible real-time…