My Access

The ‘My Access’ tab is shown to web access users who have the ‘Mobile Credential – Modify’ permission (the Resident user role has this permission by default). This permission coupled with property access to one or more devices in the Zentra site will allow for a successful mobile credential activation, which will be the screen users are shown when viewing the ‘My Access’ tab for the first time. Following activation, the Zentra mobile app will use Bluetooth Low Energy (BLE) to scan for devices in range that the user has property access at. Once a device meeting both of these criteria is identified, then that device will show in the ‘My Access’ tab for the user to send the BLE mobile credential to.

!The BLE mobile credential is tied to a unique email address and mobile device identifier combination. This means that the mobile credential cannot be shared across other devices on the same platform (iOS to iOS, Android to Android) or other platforms (iOS to Android). Attempting to activate a credential on an additional device may will break the original credential.

!Users with the “Resident” role will be able to activate a mobile credential without area access. Any other role type, including custom, will require “manage” access to the area in order to successfully activate a mobile credential.