Search
Related topics are listed below.
Areas
Settings » Areas
Areas are “containers” which are used to segment a Zentra site for administration purposes. Areas are not used for access control and configuring them is optional. Areas should only be used if administrative segmentation is needed to protect the security of the…
Area
Glossary » Area
Areas are “containers” which are used to segment a Zentra site for administration purposes. See Areas for more information.
Settings
Settings
The Settings section gives you control over the back-end settings of the system. Navigate to the Settings section by clicking the gear icon in the lower left of the screen. Site Information Integrator Information Global Settings Areas Credentials Active…
Getting Started in Zentra
Getting Started in Zentra
First steps Logging in to a Zentra site Site Name Resetting your password Understand the Online Interface. Configure Areas, if desired. Add Devices and Device Groups. Add People. Add Schedules. View Reports and create Dashboards and Widgets. Other helpful…
Using the .csv File to Import Users
People » Importing Users » Using the .csv File to Import Users
Before continuing, please note that the formatting of the template file, including proper capitalization, is very important. Any incorrect or extraneous information may have unintended results and/or cause the import to fail. If you have any questions or would like…
Authentication
Settings » API » Authentication
Authenticate when using the API by including your secret API token in the request. You can manage your API token from the Zentra Dashboard. Your API tokens carry many privileges so be sure to keep them secret! Do not share your API tokens in publicly accessible areas…
Access Point Permissions Report
Reports » Access Point Permissions Report
The Access Point Permissions report displays the users and rules assigned to individual access points. This report contains the following information: Name of access point Users Rule name(s) This report can be filtered by: Devices Areas Users *Only the…
Access Points Report
Reports » Access Points Report
The Access Points report provides a list of doors within the site. This report contains the following information: Name of access point MAC Address Whether tests have been completed Description (can be changed from the access point’s properties) This…
User Groups Report
Reports » User Groups Report
A User Groups report displays which users are members of which groups. This report contains the following information: Name of user group Name of user Email login (web access username, if applicable) Badge ID Credential status This report can be filtered…
User Group Permissions Report
Reports » User Group Permissions Report
The User Group Permissions report displays the weekly rules and doors that are assigned access to specific user groups. This report contains the following information: Name of user group Access point name(s) Rule name and type Day(s) rule is active Start time…
Access Point Groups Report
Reports » Access Point Groups Report
An Access Point Groups report displays which access points are members of which groups. This report contains the following information: Name of access point group Name of access points MAC address Test status (complete/incomplete) This report can be filtered…
User Permissions Report
Reports » User Permissions Report
The User Permissions report displays individual users who are assigned directly to rules. This report contains the following information: Name of user Access point name(s) Rule name and type Day(s) rule is active Start time of the rule End time of the…
Users Report
Reports » Users Report
A Users report allows you to review user information and their assigned credentials. This report contains the following information: Name of user Email login (web access username, if applicable) Badge ID GUID Credential status Special properties (if…
User Permissions
People » Add a User » Zentra permissions » User Permissions
What do the pre-defined permission profiles provide access to? Resident: Provides access to the mobile credential in the Zentra mobile app; cannot access the Zentra web app. Integrator: Provides access to view and modify all aspects of the site and has full access…
History Report
Reports » History Report
The History report allows you to review status updates and events that had an affect on doors within the site. This report contains the following information: Access Point name Name of user (if applicable) Time of the event Type of event Credential (if…
User Attendance Report
Reports » User Attendance Report
The User Attendance report displays the “Time In” and “Time Out” activity for users. This reflects the time in which the user first badged in for the day and then the final time their credential was presented (it does not take into account times…
User Export Report
Reports » User Export Report
The User Export report allows you to review and/or export user data in PDF/CSV format. This report contains the following information: First Name Last Name When the user was created (date and time) Email address (notification email) Area Employee ID User…
User Group Attendance Report
Reports » User Group Attendance Report
The User Group Attendance report displays the “Time In” and “Time Out” activity for users by User Group. This reflects the time in which the user first badged in for the day and then the final time their credential was presented (it does not…
No-Tour Sync
No-Tour Sync
Overview The No-Tour Sync feature allows Administrators to assign and change access rights for offline and wireless devices without having to physically visit the lock to make access programming updates. *Access updates can still always be accomplished through the…
IP Bridge
Devices » Device Types » IP Bridge
Product Information ISONAS IP Bridge Device Information and Settings Device Information IP Bridge Overview The IP Bridge 2.0 connects the modern IP-network world and legacy Wiegand installations. Simply unplug existing panels and…
Manage Web Access
People » Manage Web Access
In order to log into a Zentra site, the user’s profile must have web access turned on, and have sufficient user roles assigned. Navigate to People > Everyone. Select next to the User whose access you want to manage, and choose Manage Web Access. Adjust…
Reports
Reports
There are a variety of reports that can be utilized within Zentra. Depending on the report being run, they can be sorted by start date and end date, filtered by users, access points, event types, badge information, and/or areas. All reports can be exported as a .PDF…
People
People
People are Users in Zentra. A user can be someone who needs to administer access for the site, or someone who needs to gain access to the site via the Mobile Application or other credential. Creating a User. Creating a new user in Zentra can be broken down into a…
NDE Series
Devices » Device Types » NDE Series
Product Information Schlage NDE Series Schlage NDE Series Troubleshooting Schlage NDE Series LED Reference Device Information and Settings Device Information NDE Series Overview The NDE locks simplify installation by combining the…
API
Settings » API
The Zentra API is a restful API using HTTP basic authentication. It has simple, resource-oriented URLs and uses standard HTTP response codes to indicate errors. All API responses are returned in JSON. The API is available for Zentra customers. Use of the API requires…
Importing Users
People » Importing Users
Summary With the Import Users feature, you can use a CSV file to batch upload users and their credentials into a site. Navigate to People. Hover over to show the Users menu. Select Import Users. If you have not already downloaded the User Import Template,…
Site Select
Online Interface » Site Select
If a web access user has an account in multiple sites, the Site selector will be available. Simply click or tap the site drop down box, then make a selection from the list to be redirected to that site. Use the Search box to search for a specific site. …
Network and Configuration Troubleshooting
Setup and Configuration » Network Configuration » Network and Configuration Troubleshooting
General Do you have port 55533 open to the internet or at least open to app.zentra.com? How is your latency? If the latency to the app.zentra.com site is greater than 100ms, you may see minor issues. If greater than 200ms there could be larger communication…
Schlage RC
Devices » Device Types » Schlage RC
Product Information Schlage Reader Controller Device Information and Settings Device Information Schlage RC Overview The Schlage RC wall mount is a next generation IP reader controller designed for scalable and flexible real-time…
User Profile Widget
Online Interface » Widgets » User Profile Widget
Use a User Profile Widget to see real-time activity so you can monitor and match a user with their events. This widget is useful for verifying that the person who used a badge to gain access matches the profile picture on file. Navigate to Home > My First Dashboard,…
Activate a user
People » Add a User » Activate a user
Navigate to People > Everyone. Click next to User Status in the filter menu. Select Inactive from the filter menu. Then click Save. If you also deselect other items in the filter menu, it will be easier to locate the inactive users. Find the user you want…
Holidays Report
Reports » Holidays Report
The Holidays report provides an overview of all currently scheduled holidays in the system. This report contains the following information: Holiday name Start date End date Description (can be changed by editing the holiday under Access Control) You can use the…
Single Access Point Widget
Online Interface » Widgets » Single Access Point Widget
Use a Single Access Point Widget to monitor or control a specific access point. This will show the history of the access point of your choice which can be customized to only display specific events, if desired. *This widget only applies to online devices. Navigate…
XE360
Devices » Device Types » XE360
Product Information XE360 Wireless Tubular Lock XE360 Wireless Mortise Lock XE360 Wireless Exit Trim Device Information and Settings Device Information XE360 Overview The innovative FleX module allows the XE360 Series to be easily…
Devices
Devices
The Devices page shows all devices that are enrolled on the system. The page is customizable and the columns can be reorganized and hidden per the properties preference. *Access Point refers to the opening and its associated settings in Zentra. Device refers to…
Import Schlage Access Points
Devices » Import Schlage Access Points
With the Import Schlage Access Points feature, you can use a CSV file to batch upload devices into a site. Navigate to Devices. Hover over the . Select Import Schlage Access Points. . If you have not already downloaded the Access Point Import Template, click…
Delete Event
Schedules » Events » Delete Event
Navigate to Schedules. Use the Event filter to select Events. Select next to the Event you want to delete and then choose Delete. Click Confirm.
Migrating from Pure Access to Zentra
Getting Started in Zentra » Migrating from Pure Access to Zentra
There is currently no tool/feature in Pure Access able to migrate tenant information from one account to another. This article will provide a best practice, step-by-step guide on how to move tenant data. This is applicable for moving from one Pure Access Cloud tenant…
Create Weekly Rule
Schedules » Weekly Rules » Create Weekly Rule
Navigate to Schedules. Hover over in the top right corner and then choose Create Weekly Rule. Enter the following, and then click Next: Name: meaningful name for the rule Description (optional): further details about the rule Rule Type: Grant…
Update Firmware
Zentra Mobile App » Devices » Update Firmware
This is for offline devices only. For online devices, use the online interface Firmware Update. Sign in to the Zentra mobile app. Select the site that has the device you want to update. Stand close to the device you want to update. Look for the device in the IN…
Sign In to the Zentra Mobile App
Zentra Mobile App » Sign In to the Zentra Mobile App
Open the Zentra Mobile App. Click the Sign In button. Enter the email/password combination you used to register on the web app. You may be prompted for another way to sign in. Follow the prompts. If you are registered in more than one site, select the site…
Edit Event
Schedules » Events » Edit Event
Navigate to Schedules. Use the Event filter to select Events. Select next to the Event you want to edit and then choose Edit. Make the desired changes in the Edit Event dialog. See Create Event for details. Click Save.
Find device by IP
Setup and Configuration » Configuring Online Devices » Discovering Units » Find device by IP
Another way to configure devices is to use the configuration tool to scan an IP address or range of addresses. Adding a device by IP Simply select Add Device by IP, then select the Scan IP Range check box. Enter the start address and the last octet of the end…
Settings
Zentra Mobile App » Settings
The Settings menu is used to select the site, when there is more than one site available, and to log out of the app. iPhone Android Site Selection Tap for iPhone or for Android to display the Site selection screen. Choose…
User Manual
User Manual
Zentra is a seamless security solution designed to solve the everyday problems of shared property access. Zentra is the convergence of exceptional security and convenience. This User Manual will guide Zentra Authorized Integrators and properties through the…
Activate/Deactivate a Credential
People » Manage Credentials » Activate/Deactivate a Credential
Via Manage Credentials Navigate to the Manage Credentials screen. Click on next to the credential you want to activate/deactivate. Click to toggle the Active slider. Click Save. Via User Profile Navigate to the User Profile. Scroll down to Physical…
History Widget
Online Interface » Widgets » History Widget
By default, the bottom widget on every dashboard is reserved for viewing history events. You also have the ability to add an additional history widget in one of the top panels if you prefer to monitor specific users, access points, or events. All history events…
Deactivate/Activate a Vendor
People » Vendor Management » Deactivate/Activate a Vendor
You can use the Deactivate function to immediately disable vendor access. However, you may still need to Compile or sync an offline door using the mobile device. Navigate to People > Vendors. Find the vendor you want to change. Then click to the right of the…
Zentra Mobile Credentials
Zentra Mobile App » Zentra Mobile Credentials
Zentra supports a bluetooth mobile credential. Issue a mobile credential to a resident Add a User in the Online Interface. Be sure to enter an email for the user. Mobile access will automatically be enabled for any user with a Resident role or higher that has…
Zentra Mobile Credential
People » Manage Credentials » Mobile Credentials » Zentra Mobile Credential
A Zentra mobile credential allows a person to use Zentra’s mobile app to access the property. Navigate to People > Everyone. Click on the user who needs a mobile credential. Click next to Zentra Permissions. In the Permission Profile drop-down box,…
Schlage Mobile
People » Manage Credentials » Mobile Credentials » Schlage Mobile
Prerequisite In order to use a Schlage Mobile Access credential, you must first install the Schlage Mobile Access app from the iOS App Store or Google Play Store. Enrolling by Text Navigate to the Manage Credentials dialog for a user. Choose Schlage Mobile from…
Access Point Admit Widget
Online Interface » Widgets » Access Point Admit Widget
This widget is useful when there is one access point that needs to be opened manually from the system. For example, a receptionist can use this to grant access with the single push of a button. *This widget only applies to online devices. Navigate to Home > My…
Wi-Fi Settings
Zentra Mobile App » Devices » Wi-Fi Settings
*Consult with your IT professional when working with Wi-Fi network connectivity. All Wi-Fi enabled Schlage devices have the following requirements and applications when connecting with the Wi-Fi network: Communication Standards: 2.4 GHz 802.11 b/g is required for…
LE
Devices » Device Types » LE
Product Information Schlage LE Schlage LE Series LED Reference Device Information and Settings Device Information LE Series Overview The LE is a mortise lock that is designed to affordably extend electronic access control deeper…
Vendor Management
People » Vendor Management
This feature allows you to give single day access to vendors and other guests. On the Vendor Management page, you can use the Search box to search for a specific vendor that was previously added. Click to change which columns are displayed in the vendor…
Manage Schlage Control Access Configuration
Settings » Global Settings » Manage Schlage Control Access Configuration
Overview The Manage Schlage Control Access Configuration feature streamlines the setup process for Schlage locks, ensuring that necessary access configurations are automatically applied upon commissioning. This setup allows immediate user access without requiring a…
Identify lost badge
People » Identify lost badge
Navigate to People > Everyone. Click Identify lost badge, at the top of the screen. Choose the reader you want to use. Choose the Credential Format. Tap the credential against the chosen reader, and then click Identify. The badge information will be…
Update Firmware
Devices » Update Firmware
This is for online devices. For offline devices, use the mobile app Firmware Update. *This menu selection will only be available when a firmware update is necessary. Navigate to Devices. Hover over the . Select Update Firmware. Choose the Device type from the…
Edit Access Point
Devices » Edit Access Point
Navigate to Devices. Click next to the Access Point you want to edit. Choose Edit Access Point. Make the necessary changes to the Access Point. See the table below for a description of each setting. Click Save. Setting Description Options…
Multiple Access Point Widget
Online Interface » Widgets » Multiple Access Point Widget
To manage up to 12 readers at once, you can use a “Multiple Access Point” widget. Unlike the Single Access Point widget, this will not show history events. *This widget only applies to online devices. Navigate to Home > My First Dashboard, or the name…
Best Practices
Setup and Configuration » Network Configuration » Best Practices
Network If possible, all Schlage RC devices should be in a dedicated subnet or VLAN. This is not a requirement, but can be considered a best practice for IoT style devices. High traffic devices (such as IP cameras) that share the same subnet as…
Add a User
People » Add a User
Navigate to People > Everyone. Click the Add a user button in the top right corner. Fill in the following: First name Middle name (optional) Last name Email (optional): if you want the user to have access to a mobile credential, or have web access,…
Add Device
Zentra Mobile App » Devices » Add Device
The Add device button from the Devices view triggers our device commissioning process. On the Devices tab, select Add device on iPhone or + on Android from the top right. This tab will be visible only to users who have the Access Point – Modify…
Add a Vendor
People » Vendor Management » Add a Vendor
Navigate to People > Vendors. Click the Add a Vendor button in the top right corner. Enter the vendor information: First name Last name Company Phone number Email is optional Reason for visit Click Save & continue. Select when the vendor will…