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Create ISONAS Access Point
Devices » Create ISONAS Access Point
This is the process to add an IP Bridge to the Zentra software. Once connected, the IP Bridge can be connected to the MTB via Weigand. If mobile credentials are going to be used on the property, the MTB must be commissioned using the mobile app. Navigate to…
Devices
Zentra Mobile App » Devices
The Devices tab is an administrator-specific view. Users will not be shown this view unless they have the Access Point – Modify permission. This view shows all devices commissioned to the site. When the view loads, it will trigger a Bluetooth Low Energy (BLE)…
Devices
Devices
The Devices page shows all devices that are enrolled on the system. The page is customizable and the columns can be reorganized and hidden per the properties preference. *Access Point refers to the opening and its associated settings in Zentra. Device refers to…
Device Groups
Devices » Device Groups
Device groups are groups of devices that have the same Weekly Rules. Creating Device groups can save time by grouping Devices together and adding Weekly Rules to the group rather than each individual device. *Device Group and Access Point Group are two terms for the…
User Manual
User Manual
Zentra is a seamless security solution designed to solve the everyday problems of shared property access. Zentra is the convergence of exceptional security and convenience. This User Manual will guide Zentra Authorized Integrators and properties through the…
Edit Device Settings
Devices » Edit Device Settings
Edit Device Settings is used to change the settings on the physical device. Navigate to Devices. Click next to the device you want to edit, and choose Edit Device Settings from the pop-up menu. Edit the device settings as necessary. See the topics below for…
People
People
Creating a new user in Zentra can be broken down into a few steps: Create User Configuring permissions Assigning property access Managing a mobile credential invitation Creating credentials/keys
Dashboards
Online Interface » Dashboards
Dashboards allow you to interact with and monitor your site’s real-time connected devices. The default dashboard, My First Dashboard, will be created automatically. Create Dashboard Edit Dashboard Delete Dashboard Home & Dashboards Video *Please note…
Program special properties
People » Physical credentials » Program special properties
There are five types of special properties that can be set for a credential: Master Credential: When enabled the badge acts as a master key for every entry on the property. Toggle Unlock: When a badge is presented it will unlock devices based on the selection below.…
Delete Device
Devices » Deactivate Device » Delete Device
In order for a device to be deleted from the system, it will first need to be deactivated. *Please note that removing an access point from a site will also clear all history events from the database. Navigate to Devices. Click next to the Device you want to…
Weekly Rules
Schedules » Weekly Rules
Weekly Rules are schedules that control WHO will have access to which doors (WHERE) during a specified period of time (WHEN). By default, there are three types of weekly rules to choose from: Grant Access: provides credential access to Users/User Groups for the…
Widgets
Online Interface » Widgets
Widgets are panels on a dashboard that can be configured to show custom information at a glance. Each dashboard can have a different set of Widgets (up to 12). Three placeholder widgets and one history widget are displayed by default. You can replace any…
Create Schlage Access Point
Devices » Create Schlage Access Point
This is the process to add an Schlage devices to the Zentra software using the web app. This process applies to Control, RC, NDE, LE and XE360’s. In order to finish adding these devices to the software, they must be commissioned using the mobile app. These…
Compile
Glossary » Compile
Compile is the action of updating access points. When the COMPILE button is pushed, the most current access control rights and database updates are sent directly to online devices (RC, Schlage RC, NDE/LE, IP Bridge), and audits from these devices are received…
Dashboard
Glossary » Dashboard
A Dashboard allows you to interact with and monitor your site’s real-time connected devices.
Toggle Credential
Glossary » Toggle Credential
A Toggle Credential is a credential with the Toggle Unlock special property. When a Toggle Credential is presented, it will unlock devices based on the selection: All Access Points, Access Point Group, or Access Point.
Lock Down Access Points Widget
Online Interface » Widgets » Lock Down Access Points Widget
This widget is used to set your access points into Lock Down. You can set it up to lock down a single access point or an access point group. A locked down reader will have a red LED which blinks every few seconds. !Only a credential set with the master property can…
Areas
Settings » Areas
Areas are “containers” which are used to segment a Zentra site for administration purposes. Areas are not used for access control and configuring them is optional. Areas should only be used if administrative segmentation is needed to protect the security of the…
Global Settings
Settings » Global Settings
Global Settings are settings that will populate throughout the system, to all Devices. Recommended best practice is to set these settings before adding or enrolling any Devices. !Changing settings on this page will affect site operation. Make sure you understand these…
Schlage RC
Devices » Device Types » Schlage RC
Product Information Schlage Reader Controller Device Information and Settings Device Information Schlage RC Overview The Schlage RC wall mount is a next generation IP reader controller designed for scalable and flexible real-time…
Device Types
Devices » Device Types
Zentra works with several Allegion devices. Each device functions as either an offline, wireless, or real time device. The different device functions support diverse ways of receiving updates, offering flexibility in choosing which type of lock works best for each…
First Person In
Glossary » First Person In
The First Person In feature is used in combination with AutoUnlocks. If the First Person In feature is enabled, the lock will remain locked until a user presents a credential to open the door, even when the AutoUnlock scheduled time has already occurred. The lock will…
Deactivate Device
Devices » Deactivate Device
From the Actions Menu Navigate to Devices. Click next to the Device you want to deactivate. Select Deactivate Access Point. Notice the confirmation message: From the Edit Access Points Screen Navigate to Devices. Click next to the Device you want to…
Zentra Mobile App
Zentra Mobile App
Zentra has native iOS and Android applications available on the Apple App and Google Play stores, respectively. The primary function of the application is to provide residents with a mobile credential that can be used to grant seamless access on a property: from…
Create Weekly Rule
Schedules » Weekly Rules » Create Weekly Rule
Navigate to Schedules. Hover over in the top right corner and then choose Create Weekly Rule. Enter a Name, Description (optional), select a Rule Type, and choose an Area (if applicable); then click . Choose the User Group or Users who should be included, then…
Glossary
Glossary
Access Point Admit ASM Compile Credentials Device Lock Down REX Scheduled Check-In Sync
Single Access Point Widget
Online Interface » Widgets » Single Access Point Widget
If one door needs to be monitored or controlled more than others, you can use a Single Access Point widget. This will show the history of the door of your choice which can be customized to only display specific events if necessary. Hover over and then choose Create…
Edit Access Point
Devices » Edit Access Point
Navigate to Devices. Click next to the Access Point you want to edit. Choose Edit Access Point. Make the necessary changes to the Access Point. See the table below for a description of each setting. Click Save. Setting Description Options…
Settings
Settings
The Settings section gives you control over the back-end settings of the system. Navigate to the Settings section by clicking the gear icon in the lower left of the screen. Site Information Integrator Information Global Settings Areas Active Directory User…
Event
Glossary » Event
An Event can be one of two types: Events can be scheduled that will override Weekly Rules. Standard History Events are events that occur in the system. Widgets are used to view these kinds of events.
Getting Started in Zentra
Getting Started in Zentra
Zentra Migrating from Pure Access to Zentra Integrations
Physical credentials
People » Physical credentials
Physical credentials are badges, fobs, or keypad codes. Create a badge Create a keypad code Program special properties
Zentra
Getting Started in Zentra » Zentra
This section of the manual will cover these common topics: Logging into a Zentra site Site Name Cannot Log into Zentra site
IP Bridge
Devices » Device Types » IP Bridge
Product Information ISONAS IP Bridge Device Information and Settings Device Information IP Bridge Overview The IP Bridge 2.0 connects the modern IP-network world and legacy Wiegand installations. Simply unplug existing panels and…
Add Device
Zentra Mobile App » Devices » Add Device
How to add a device with the mobile app video The Add device button from the Devices view triggers our device commissioning process. 1. On the Devices tab, select “Add device” from the top right. Please note that this tab will only be visible to users who…
Schedules
Schedules
The Schedules section allows you to control who has access to which doors and at what time. At the top of the page, you will see two tabs: Schedules and Custom Rules. Schedules consist of Weekly Rules and Events. Custom Rules are if-then statements that can be…
Fail Modes
Glossary » Fail Modes
Defines what the device should do when experiencing a power failure. Fail Safe should be used when free egress is necessary. Fail Secure should be used for high security applications.
Beeper
Glossary » Beeper
Beeper: Toggle whether the beeper should sound or not. Beeper Sounds: Indicate which event should cause the lock beeper to sound, such as a Tamper or any Event.
History Widget
Online Interface » Widgets » History Widget
By default, the bottom widget on every dashboard is reserved for viewing history events. You also have the ability to add an additional history widget in one of the top panels if you prefer to monitor specific users, access points, or events. All history events…
Extended Open
Glossary » Extended Open
An Extended Open is an alert type that is used to alert when a door is left open after a valid admit. A physical DPS must be installed to use this alert type.
Unauthorized Open
Glossary » Unauthorized Open
An Unauthorized Open is an alert type that is used to alert when an access point is open without valid access. This can be a forced entry, or an extended open after valid entry.
User Search and Filters
People » User Search and Filters
Navigate to People > Everyone. Near the top of the screen will be a search bar and filter options Search can be used to find a user from their: Name Web access username Credential information User defined field information To filter the user list…
Vendor Management
People » Vendor Management
This feature allows you to give single day access to vendors and other guests. On the Vendor Management page, you can use the Search box to search for a specific vendor that was previously added. Click to change which columns are displayed in the vendor…
Migrating from Pure Access to Zentra
Getting Started in Zentra » Migrating from Pure Access to Zentra
There is currently no tool/feature in Pure Access able to migrate tenant information from one account to another. This article will provide a best practice, step-by-step guide on how to move tenant data. This is applicable for moving from one Pure Access Cloud tenant…
Edit a Vendor
People » Vendor Management » Edit a Vendor
Navigate to People > Vendors. Find the vendor you want to edit. Then click to the right of the vendor’s name and select Edit vendor. If the Edit vendor button is not available, you must first Activate the vendor. Edit any of the information…
Device
Glossary » Device
A Device is any lock, reader, controller, reader controller (supported device) that is supported by Zentra. Lock: a device that secures a door (Control, NDE/LE, XE360) Offline Lock: a lock that is operating in no-tour mode only Online/Electronic Lock: a lock…
User
Glossary » User
A User is a person who has access in Zentra. Users are added in the People section.
Count Limit
Glossary » Count Limit
A Count Limit is a special property of a credential that limits how many times a it may be presented before being deactivated.
Area
Glossary » Area
Areas are “containers” which are used to segment a Zentra site for administration purposes. See Areas for more information.
Access Point
Glossary » Access Point
See Device. *Device, Access Point, and Door all mean the same thing in Zentra.
Master Credential
Glossary » Master Credential
A Master Credential is a credential that has access to all openings in a site. Master Credentials are generally used for property maintenance, fire department and other emergency access.
Commission
Glossary » Commission
Commissioning a device enrolls the device into Zentra, defines the device name, and prepares the device for later setup steps. Typically, the mobile app is used to commission a device.
Door Sense
Glossary » Door Sense
Door Sense is a setting that monitors whether the door is open or closed. *A physical DPS (door position sensor) must be installed for this setting to work.
Zentra permissions
People » Add a User » Zentra permissions
First, Create User. Select the User from the People > Everyone screen. Click the arrow next to Zentra permissions to expand the section. Select a Permission profile from the dropdown list (or keep the default Resident permission profile). See User…
Create Dashboard
Online Interface » Dashboards » Create Dashboard
Navigate to Home. My First Dashboard will be visible by default on a new site. You can rename and edit this dashboard or create a new one. Hover over and then choose Create Dashboard. Enter a name and choose the Area (if applicable) and/or User Group for…
Importing Users
People » Importing Users
Summary With the Import Users feature, you can use a CSV file to batch upload users and their credentials into a site. Navigate to People. Hover over to show the Users menu. Select Import Users. If you have not already downloaded the User Import Template,…
Fail Secure
Glossary » Fail Secure
Fail secure access points are locked when power is removed. Fail Secure will revert to a locked state if there is a power outage. Power is applied to unlock the access point. Most access points provide free egress whether they are fail safe or fail…
Fail Safe
Glossary » Fail Safe
Fail safe access points are unlocked when power is removed. Fail Safe will revert to an ulocked state if there is a power outage. Power is applied to lock the access point. Most access points provide free egress whether they are fail safe or fail…
AUX
Glossary » AUX
AUX: Auxilliary Input AUX Input Type: Set to match the normal state of the door, whether Normally Open or Normally Closed. AUX Event: Event that should occur when AUX is activated, such admit the user or alert only.
Bitmask
Glossary » Bitmask
A bitmask can be used to point Zentra to where the card number is within the weigand string we read. Bitmasking is necessary when credentials are not Zentra format, and the admin wants to type in the hot stamp card number. See Bitmasking for more…
Credential Information
People » Importing Users » Credential Information
All of the steps from the previous article still apply. There is, however, additional credential information that must be taken into consideration so that the badges/fobs can be added successfully. In the user import template CSV, the additional parameters…
User Permissions
People » Add a User » Zentra permissions » User Permissions
What do the pre-defined permission profiles provide access to? Resident: Provides access to the mobile credential in the Zentra mobile app; cannot access the Zentra web app. Integrator: Provides access to view and modify all aspects of the site and has full access…
Integrator Information
Settings » Integrator Information
The Integrator is the person or entity who set up and maintains your Zentra system. Their information should be kept up-to-date. Contact Name Contact Email Company Name Street Address City State/Province Zip/Postal Code Phone Number *If the Integrator…
Mobile credential
People » Mobile credential
A mobile credential allows a person to use Zentra’s mobile app to access the property. Navigate to People > Everyone. Click on the user who needs a mobile credential.
Using the .csv File to Import Users
People » Importing Users » Using the .csv File to Import Users
Before continuing, please note that the formatting of the template file, including proper capitalization, is very important. Any incorrect or extraneous information may have unintended results and/or cause the import to fail. If you have any questions or would like…
Assigning property access
People » Add a User » Assigning property access
First, Create User. Select the User from the People > Everyone screen. Scroll down to the Assign property access section. Click Add user group. Assign the user to user groups by selecting the appropriate options from the drop-down menu. Changes made on this…
Activate a user
People » Add a User » Activate a user
Navigate to People > Everyone. Click next to User Status in the filter menu. Select Inactive from the filter menu. Then click . If you also deselect other items in the filter menu, it will be easier to locate the inactive users. Find the user you want to…
Edit Custom Rule
Schedules » Custom Rules » Edit Custom Rule
Click on Schedules and then click on Custom Rules. Click the pencil icon next to the custom rule you want to edit. Make the desired changes, and then click Save. *For more information, see Create Custom Rule.
Create User Group
People » User Groups » Create User Group
Navigate to People > User Groups. Hover over to show the Users menu. Select Create User Group. Enter the information for the group: Name: meaningful name for the group Description: further details about the group User: Choose which users should be…
Additional API Information
Settings » API » Additional API Information
Errors Zentra uses standard HTTP responses to indicate the success or failure of an API request. In general, codes in the 2xx range indicate success, codes in the 4xx range indicate an error that failed because of the the information provided (e.g., a required…
Profile Menu
Online Interface » Profile Menu
Click your name in the lower left corner of the screen. Choose one of the following from the pop-up menu: Profile This screen can also be accessed through Edit User. Password Click the Reset Password button. An email containing a link will be…
Alert Types and Settings
Alerts » Alert Types and Settings
Alert Types Alerts are displayed by clicking the Alerts tab on the left side menu. Alert Type Description Notes AUX Alarm AUX device triggered. AUX device must be installed and the configured in the Access Point settings.…
Create Event
Schedules » Events » Create Event
Navigate Schedules. Hover over the quick dial and then choose Create Event. Enter the details into the Create Event dialog. Name: name of the event Description: a description of the event (optional) Area: choose an area (if applicable) Date: the day the…
Deactivate a user
People » Add a User » Deactivate a user
There are four methods of deactivating a user. !Please note that simply deactivating a user profile alone will not prevent a resident from accessing doors with which they have access. For any common doors (devices connected directly to the internet), a…
Create Custom Rule
Schedules » Custom Rules » Create Custom Rule
Click on Schedules and then click on Custom Rules. Click Acknowledge on the Introduction to Custom Rules screen. Hover over and then choose Create Custom Rule. Enter the following into the Create Custom Rule screen: Name: a descriptive name of the the…
Alerts
Alerts
Alerts are used to notify administrators that there is an event in their system that is not following the current rules and may require further investigation. Navigate to Alerts. A list of all alerts that have been generated will be displayed. See Alert Types…
Deactivate/Activate a Vendor
People » Vendor Management » Deactivate/Activate a Vendor
You can use the Deactivate function to immediately disable vendor access. However, you may still need to Compile or sync an offline door using the mobile device. Navigate to People > Vendors. Find the vendor you want to change. Then click to the right of the…
XE360
Devices » Device Types » XE360
Product Information XE360 Wireless Tubular Lock XE360 Wireless Mortise Lock XE360 Wireless Exit Trim Device Information and Settings Device Information XE360 Overview The innovative FleX module allows the XE360 Series to be easily…
NDE Series
Devices » Device Types » NDE Series
Product Information Schlage NDE Series Device Information and Settings Device Information NDE Series Overview The NDE locks simplify installation by combining the lock, credential reader, door position sense and request to exit…
Add a User
People » Add a User
Navigate to People > Everyone. Click the Add a user button in the top right corner. Fill in the user’s first and last name. Middle name, email address, and image are optional. If you want the user to have access to a mobile credential, you must enter…
Add Access Points(s) to Access Point Group
Devices » Device Groups » Add Access Points(s) to Access Point Group
From the Devices page: Navigate to Devices. Hover over the . Choose Add Access Point to Access Point Group. In the Add Access Point to Access Point Group dialogue box: Choose the Access Point Group from the drop-down box. Choose the Access Point(s) from…
Compile button
Online Interface » Compile button
*This action is used for online devices only. The Compile button is used to update all the devices with the latest changes to the system. When changes have been made that affect any access points, a number badge will be displayed next to Compile. This number…
Command button
Online Interface » Command button
*This action is used for online devices only. The Command button is used to send an immediate command to a device or a group of devices, or all the devices in the site at the same time. Click Command. Select the Access Point(s) or Access Point Group(s) you would…
Create Access Point Group
Devices » Device Groups » Create Access Point Group
Navigate to Devices. Hover over the . Choose Create Access Point Group. Enter the following into the boxes: Name: Name for the group. Description: Description of the group (optional). Choose the Access Point(s) from the drop-down box. Click…
My Access
Zentra Mobile App » My Access
The ‘My Access’ tab is shown to web access users who have the ‘Mobile Credential – Modify’ permission (the Resident user role has this permission by default). This permission coupled with property access to one or more devices in the…
Add a Vendor
People » Vendor Management » Add a Vendor
Navigate to People > Vendors. Click the Add a Vendor button in the top right corner. Enter the vendor information: First name Last name Company Phone number Email is optional Reason for visit Click Save & continue. Select when the vendor will…
Manage Schlage Control Access Configuration
Settings » Global Settings » Manage Schlage Control Access Configuration
Overview The Manage Schlage Control Access Configuration feature is an essential setting within the Global Settings of the Zentra software. This feature streamlines the setup process for Schlage locks, ensuring that necessary access configurations are automatically…
Import Schlage Access Points
Devices » Import Schlage Access Points
With the Import Schlage Access Points feature, you can use a CSV file to batch upload devices into a site. Navigate to Devices. Hover over and select Import Schlage Access Points. If you have not already downloaded the Access Point Import Template, click on…
Access Point Admit Widget
Online Interface » Widgets » Access Point Admit Widget
This widget is useful when there is one access point that needs to be opened manually from the system. For example, a receptionist can use this to grant access with the single push of a button. Hover over and then choose Create Widget. Enter a name for the widget,…
User Profile Widget
Online Interface » Widgets » User Profile Widget
This dashboard widget allows you to see a user’s image along with real-time activity so you can monitor and match a user with their events. Hover over and then choose Create Widget. Enter a name for the widget, and then choose User Profiles from the drop-down…
Multiple Access Point Widget
Online Interface » Widgets » Multiple Access Point Widget
To manage up to 12 readers at once, you can use a “Multiple Access Point” widget. Unlike the Single Access Point widget, this will not show history events. Hover over and then choose Create Widget. Enter a name for the widget, and then choose Multiple…
Schlage Control
Devices » Device Types » Schlage Control
Product Information Schlage Control Device Information and Settings Device Information Control Overview The Control mobile enabled smart lock was designed sepcifically for multifamily resident doors. IT allows properties to offer…
Custom Rules
Schedules » Custom Rules
Custom Rules provide the ability to configure IF/THEN statements in the system. This feature allows you to script a process to trigger the desired response to a specific event/action. You will be allowed to choose if an action/event occurs to a specific door, person,…
Normally Open vs. Closed (Active High vs. Low)
Glossary » Normally Open vs. Closed (Active High vs. Low)
For real-time devices in Zentra, input settings can be configured “Normally Open” or “Normally Closed.” These settings are also known as “Active High” and “Active Low,” respectively. They apply to all input mechanisms…
Standard History Events
Online Interface » Widgets » History Widget » Standard History Events
Icon Event Event Description Schedule Device has been set to return to the scheduled weekly rules. Approve User presented a credential that has been accepted. Admit An admit has been sent…
LE
Devices » Device Types » LE
Product Information Schlage LE Device Information and Settings Device Information LE Series Overview The LE is a mortise lock that is designed to affordably extend electronic access control deeper into the building beyond…