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Importing Users
People » Importing Users
Summary With the Import Users feature, you can use a CSV file to batch upload users and their credentials into a site. Navigate to People. Hover over to show the Users menu. Select Import Users. If you have not already downloaded the User Import Template,…
Access Point Groups Report
Reports » Access Point Groups Report
An Access Point Groups report displays which access points are members of which groups. This report contains the following information: Name of access point group Name of access points MAC address Test status (complete/incomplete) This report can be filtered…
Using the .csv File to Import Users
People » Importing Users » Using the .csv File to Import Users
Before continuing, please note that the formatting of the template file, including proper capitalization, is very important. Any incorrect or extraneous information may have unintended results and/or cause the import to fail. If you have any questions or would like…
Scheduled Reports
Reports » Scheduled Reports
In addition to on demand reports, you also have the ability to schedule reports to be sent by email on the days and times configured. You can schedule the following types of reports: History Users and User Groups Access Points and Access Point Groups User…
Migrating from Pure Access to Zentra
Getting Started in Zentra » Migrating from Pure Access to Zentra
There is currently no tool/feature in Pure Access able to migrate tenant information from one account to another. This article will provide a best practice, step-by-step guide on how to move tenant data. This is applicable for moving from one Pure Access Cloud tenant…
Reports
Reports
There are a variety of reports that can be utilized within Zentra. Depending on the report being run, they can be sorted by start date and end date, filtered by users, access points, event types, badge information, and/or areas. All reports can be exported as a .PDF…
History Widget
Online Interface » Widgets » History Widget
By default, the bottom widget on every dashboard is reserved for viewing history events. You also have the ability to add an additional history widget in one of the top panels if you prefer to monitor specific users, access points, or events. All history events…
User Groups
People » User Groups
User groups are used to organize users into groups of people who all have the same access rights. Organizing users into groups allows you to manage many users with a single group rather than managing many individual users separately. Navigate to People > User…
Create a keypad code
People » Physical credentials » Create a keypad code
Navigate to People > Everyone. Click on the user who needs a keypad code. Scroll down and click on Create keypad code. Choose the Pin Length. Either enter the PIN into the box, or click the Generate pin button. Click Create. Click…
Create a badge
People » Physical credentials » Create a badge
Navigate to People > Everyone. Click on the user who needs a physical credential. Scroll down and click on Create badge. Select the enrollment reader to program the credential. Choose the appropriate credential format from the drop-down menu. Click Scan.…
Add a User
People » Add a User
Navigate to People > Everyone. Click the Add a user button in the top right corner. Fill in the user’s first and last name. Middle name, email address, and image are optional. If you want the user to have access to a mobile credential, you must enter…
User
Glossary » User
A User is a person who has access in Zentra. Users are added in the People section.
Edit User
People » Edit User
Navigate to People > Everyone. Select next to the User you want to edit and then choose Edit User. Edit the profile as necessary. Click Save. User Details Updated Successfully message will be displayed.
Add Device
Zentra Mobile App » Devices » Add Device
How to add a device with the mobile app video The Add device button from the Devices view triggers our device commissioning process. 1. On the Devices tab, select “Add device” from the top right. Please note that this tab will only be visible to users who…
Deactivate a user
People » Add a User » Deactivate a user
There are four methods of deactivating a user. !Please note that simply deactivating a user profile alone will not prevent a resident from accessing doors with which they have access. For any common doors (devices connected directly to the internet), a…
Weekly Rules
Schedules » Weekly Rules
Weekly Rules are schedules that control WHO will have access to which doors (WHERE) during a specified period of time (WHEN). By default, there are three types of weekly rules to choose from: Grant Access: provides credential access to Users/User Groups for the…
Create User Group
People » User Groups » Create User Group
Navigate to People > User Groups. Hover over to show the Users menu. Select Create User Group. Enter the information for the group: Name: meaningful name for the group Description: further details about the group User: Choose which users should be…
User Permissions
People » Add a User » Zentra permissions » User Permissions
What do the pre-defined permission profiles provide access to? Resident: Provides access to the mobile credential in the Zentra mobile app; cannot access the Zentra web app. Integrator: Provides access to view and modify all aspects of the site and has full access…
My Access
Zentra Mobile App » My Access
The ‘My Access’ tab is shown to web access users who have the ‘Mobile Credential – Modify’ permission (the Resident user role has this permission by default). This permission coupled with property access to one or more devices in the…
Assigning property access
People » Add a User » Assigning property access
First, Create User. Select the User from the People > Everyone screen. Scroll down to the Assign property access section. Click Add user group. Assign the user to user groups by selecting the appropriate options from the drop-down menu. Changes made on this…
Program special properties
People » Physical credentials » Program special properties
There are five types of special properties that can be set for a credential: Master Credential: When enabled the badge acts as a master key for every entry on the property. Toggle Unlock: When a badge is presented it will unlock devices based on the selection below.…
Manage User Groups
People » User Groups » Manage User Groups
User groups should only consist of people who should all have the same access rights. Organizing users into groups allows you to manage many users with a single group vs. managing many individual users separately. There are several ways to change which user groups a…
User Search and Filters
People » User Search and Filters
Navigate to People > Everyone. Near the top of the screen will be a search bar and filter options Search can be used to find a user from their: Name Web access username Credential information User defined field information To filter the user list…
Profile Menu
Online Interface » Profile Menu
Click your name in the lower left corner of the screen. Choose one of the following from the pop-up menu: Profile This screen can also be accessed through Edit User. Password Click the Reset Password button. An email containing a link will be…
Why Use Areas?
Settings » Areas » Why Use Areas?
Overview A site may have certain administrators who need to see/administer some doors for their building or local area, but not others. These administrators would be assigned to the area(s) with which they require “View” or “Manage” privileges…
Delete User Group
People » User Groups » Delete User Group
!When a group is deleted, all users associated with that group will lose all the access that was associated with that group. Navigate to People > User groups. Click the trash can next to the group you want to delete. The Confirm Delete window will be displayed.…
Alert Types and Settings
Alerts » Alert Types and Settings
Alert Types Alerts are displayed by clicking the Alerts tab on the left side menu. Alert Type Description Notes AUX Alarm AUX device triggered. AUX device must be installed and the configured in the Access Point settings.…
Add a Vendor
People » Vendor Management » Add a Vendor
Navigate to People > Vendors. Click the Add a Vendor button in the top right corner. Enter the vendor information: First name Last name Company Phone number Email is optional Reason for visit Click Save & continue. Select when the vendor will…
Activate a user
People » Add a User » Activate a user
Navigate to People > Everyone. Click next to User Status in the filter menu. Select Inactive from the filter menu. Then click . If you also deselect other items in the filter menu, it will be easier to locate the inactive users. Find the user you want to…
Additional API Information
Settings » API » Additional API Information
Errors Zentra uses standard HTTP responses to indicate the success or failure of an API request. In general, codes in the 2xx range indicate success, codes in the 4xx range indicate an error that failed because of the the information provided (e.g., a required…
Devices
Zentra Mobile App » Devices
The Devices tab is an administrator-specific view. Users will not be shown this view unless they have the Access Point – Modify permission. This view shows all devices commissioned to the site. When the view loads, it will trigger a Bluetooth Low Energy (BLE)…
Create Weekly Rule
Schedules » Weekly Rules » Create Weekly Rule
Navigate to Schedules. Hover over in the top right corner and then choose Create Weekly Rule. Enter a Name, Description (optional), select a Rule Type, and choose an Area (if applicable); then click . Choose the User Group or Users who should be included, then…
User Manual
User Manual
Zentra is a seamless security solution designed to solve the everyday problems of shared property access. Zentra is the convergence of exceptional security and convenience. This User Manual will guide Zentra Authorized Integrators and properties through the…
Zentra permissions
People » Add a User » Zentra permissions
First, Create User. Select the User from the People > Everyone screen. Click the arrow next to Zentra permissions to expand the section. Select a Permission profile from the dropdown list (or keep the default Resident permission profile). See User…
Custom Rule Conditions
Schedules » Custom Rules » Custom Rule Conditions
This is a list of all the possible conditions and actions for Custom Rules. IF An alert is present at an access point There is an unauthorized open alert There is an extended open alert A user’s card is rejected multiple times Rejections/Interval A…
Manage Schlage Control Access Configuration
Settings » Global Settings » Manage Schlage Control Access Configuration
Overview The Manage Schlage Control Access Configuration feature is an essential setting within the Global Settings of the Zentra software. This feature streamlines the setup process for Schlage locks, ensuring that necessary access configurations are automatically…
Schlage Control
Devices » Device Types » Schlage Control
Product Information Schlage Control Device Information and Settings Device Information Control Overview The Control mobile enabled smart lock was designed sepcifically for multifamily resident doors. IT allows properties to offer…
XE360
Devices » Device Types » XE360
Product Information XE360 Wireless Tubular Lock XE360 Wireless Mortise Lock XE360 Wireless Exit Trim Device Information and Settings Device Information XE360 Overview The innovative FleX module allows the XE360 Series to be easily…
LE
Devices » Device Types » LE
Product Information Schlage LE Device Information and Settings Device Information LE Series Overview The LE is a mortise lock that is designed to affordably extend electronic access control deeper into the building beyond…
Schlage RC
Devices » Device Types » Schlage RC
Product Information Schlage Reader Controller Device Information and Settings Device Information Schlage RC Overview The Schlage RC wall mount is a next generation IP reader controller designed for scalable and flexible real-time…
NDE Series
Devices » Device Types » NDE Series
Product Information Schlage NDE Series Device Information and Settings Device Information NDE Series Overview The NDE locks simplify installation by combining the lock, credential reader, door position sense and request to exit…
Standard History Events
Online Interface » Widgets » History Widget » Standard History Events
Icon Event Event Description Schedule Device has been set to return to the scheduled weekly rules. Approve User presented a credential that has been accepted. Admit An admit has been sent…
Credential Information
People » Importing Users » Credential Information
All of the steps from the previous article still apply. There is, however, additional credential information that must be taken into consideration so that the badges/fobs can be added successfully. In the user import template CSV, the additional parameters…
IP Bridge
Devices » Device Types » IP Bridge
Product Information ISONAS IP Bridge Device Information and Settings Device Information IP Bridge Overview The IP Bridge 2.0 connects the modern IP-network world and legacy Wiegand installations. Simply unplug existing panels and…
No-Tour
Glossary » No-Tour
No-tour is a feature in Zentra that lets you add or remove a person’s lock access without having to walk over and “sync” each lock in person. When you change someone’s access in the Zentra web app and then program a new credential (physical or mobile), that…