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Create ISONAS Access Point (IP Bridge)
Devices » Create ISONAS Access Point (IP Bridge)
This is the process to add an IP Bridge to Zentra. Once connected, the IP Bridge can be connected to the Schlage MTB Reader via Weigand. If mobile credentials are going to be used on the property, the Schlage MTB Reader must be commissioned using the mobile…
Schlage Mobile
People » Manage Credentials » Mobile Credentials » Schlage Mobile
Prerequisite In order to use a Schlage Mobile Access credential, you must first install the Schlage Mobile Access app from the iOS App Store or Google Play Store. Enrolling by Text Navigate to the Manage Credentials dialog for a user. Choose Schlage Mobile from…
Mobile Credentials
People » Manage Credentials » Mobile Credentials
Mobile Credentials are BLE or NFC credentials that are stored on the user’s mobile device. Mobile credential Schlage Mobile
Zentra Mobile Credentials
Zentra Mobile App » Zentra Mobile Credentials
Zentra supports a bluetooth mobile credential. Issue a mobile credential to a resident Add a User in the Online Interface. Be sure to enter an email for the user. Mobile access will automatically be enabled for any user with a Resident role or higher that has…
Zentra Mobile Credential
People » Manage Credentials » Mobile Credentials » Zentra Mobile Credential
A Zentra mobile credential allows a person to use Zentra’s mobile app to access the property. Navigate to People > Everyone. Click on the user who needs a mobile credential. Click next to Zentra Permissions. In the Permission Profile drop-down box,…
Zentra Mobile App
Zentra Mobile App
Zentra has native iOS and Android applications available on the Apple App and Google Play stores, respectively. Zentra 1.5.0 is supported for Android OS 12+ and iOS 16+. Resident view The primary function of the application is to provide residents with a mobile…
Sign In to the Zentra Mobile App
Zentra Mobile App » Sign In to the Zentra Mobile App
Open the Zentra Mobile App. Click the Sign In button. Enter the email/password combination you used to register on the web app. You may be prompted for another way to sign in. Follow the prompts. If you are registered in more than one site, select the site…
Manage Credentials
People » Manage Credentials
Credentials are devices that provide authorization for access to a device. These can be physical cards and FOBs, keypad codes, or mobile. Credential Type No-Tour Compatible Physical X Mobile X Keypad code (PIN) …
People
People
People are Users in Zentra. A user can be someone who needs to administer access for the site, or someone who needs to gain access to the site via the Mobile Application or other credential. Creating a User. Creating a new user in Zentra can be broken down into a…
My Access
Zentra Mobile App » My Access
Navigate to the My Access tab is used to access Zentra Mobile Credentials. Sign in to the Zentra Mobile App. Navigate to the My Access tab. The devices that are in range and that the user has access to will be shown. Press Access door on the device you wish to…
Sync
Glossary » Sync
Synchronization (Sync) updates offline devices using the latest system settings and programmed access rights. Sync also captures and returns the latest Reports. Sync is initiated by the Zentra mobile app and is performed all via BLE. A sync performs the same actions…
User Manual
User Manual
Zentra is a seamless security solution designed to solve the everyday problems of shared property access. Zentra is the convergence of exceptional security and convenience. This User Manual will guide Zentra Authorized Integrators and properties through the…
User Profile
People » User Profile
The User Profile is accessed by navigating to People > Everyone and then clicking on the user’s name. Below the Profile information section, you can also find: Zentra permissions Assign property access Physical credentials Keypad codes Mobile…
Create Schlage Access Point
Devices » Create Schlage Access Point
This is the process to add Schlage devices to the Zentra software using the web app. This process applies to Control, RC, NDE, LE and XE360. In order to finish adding these devices to Zentra, they must be commissioned using the mobile app. These devices/access points…
Force Check-In
People » Manage Credentials » Special properties » Force Check-In
Force Check-In is a credential special property that causes the device to check in with Zentra when the credential is presented. This only works for wireless devices. You can also force a check in of offline devices by using Device Sync in the Zentra Mobile App. A…
Add a User
People » Add a User
Navigate to People > Everyone. Click the Add a user button in the top right corner. Fill in the following: First name Middle name (optional) Last name Email (optional): if you want the user to have access to a mobile credential, or have web access,…
Update Access
Zentra Mobile App » My Access » Update Access
On the My Access screen, the Update access button is displayed for devices where a user is assigned access. The Update access operation applies all credential and schedule changes, guaranteeing the lock is up-to-date. When a change has occurred, this button will change…
Sync via Wi-Fi / Force Wireless Device Check-In
Devices » Wireless Device Check-In » Sync via Wi-Fi / Force Wireless Device Check-In
When a device check-in is desired outside of the normal check-in schedule, administrators have two ways to force a check-in via Wi-Fi: Sign in to the Zentra Mobile App. Connect to the wireless device, navigate to Wi-Fi settings. Make sure it is enabled and a valid…
Device Types
Devices » Device Types
Zentra works with several Allegion devices. Each device functions as either an offline, wireless, or real time device. The different device functions support diverse ways of receiving updates, offering flexibility in choosing which type of lock works best for each…
Assigning property access
People » Add a User » Assigning property access
First, Create User. Select the User from the People > Everyone screen. In the Assign property access section, click Add user group. Assign the user to user groups by selecting the appropriate options from the drop-down menu. Click Save or Save Access & Continue…
No-Tour Sync
No-Tour Sync
Overview The No-Tour Sync feature allows Administrators to assign and change access rights for offline and wireless devices without having to physically visit the lock to make access programming updates. *Access updates can still always be accomplished through the…
Adding an Admin to a Site
Daily Operations » Adding an Admin to a Site
An Admin is a User who has the rights necessary to perform all the operations available in a site. To create an Administrator, Add a User. Keep the following in mind as you go through the process: An email address MUST be provided. The email address is necessary…
Update Firmware
Zentra Mobile App » Devices » Update Firmware
This is for offline devices only. For online devices, use the online interface Firmware Update. Sign in to the Zentra mobile app. Select the site that has the device you want to update. Stand close to the device you want to update. Look for the device in the IN…
BLE
Glossary » BLE
BLE (Bluetooth Low Energy) is the protocol by which the Zentra Mobile App communicates with offline devices.
Commission
Glossary » Commission
Commissioning a device enrolls the device into Zentra, defines the device name, and prepares the device for later setup steps. Typically, the mobile app is used to commission a device.
Devices
Zentra Mobile App » Devices
The Devices tab is an administrator-specific view. Users will not be shown this view unless they have the Access Point – Modify permission. This view shows all devices commissioned to the site. When the view loads, it will trigger a Bluetooth Low Energy (BLE)…
Activate/Deactivate a Credential
People » Manage Credentials » Activate/Deactivate a Credential
Via Manage Credentials Navigate to the Manage Credentials screen. Click on next to the credential you want to activate/deactivate. Click to toggle the Active slider. Click Save. Via User Profile Navigate to the User Profile. Scroll down to Physical…
Dashboards
Online Interface » Dashboards
Dashboards allow you to interact with and monitor your site’s real-time connected devices. The default dashboard, My First Dashboard, will be created automatically. Create Dashboard Edit Dashboard Delete Dashboard *Please note that the Schlage Control…
Device Sync
Zentra Mobile App » Devices » Device Sync
Sign in to the Zentra mobile app. Select the site that has the device you want to update. Stand close to the device you want to update. Look for the device in the IN RANGE list. Tap on the device to initiate pairing. Wait for the Paired icon to appear. Tap the…
Add Device
Zentra Mobile App » Devices » Add Device
The Add device button from the Devices view triggers our device commissioning process. On the Devices tab, select Add device on iPhone or + on Android from the top right. This tab will be visible only to users who have the Access Point – Modify…
Import Schlage Access Points
Devices » Import Schlage Access Points
With the Import Schlage Access Points feature, you can use a CSV file to batch upload devices into a site. Navigate to Devices. Hover over the . Select Import Schlage Access Points. . If you have not already downloaded the Access Point Import Template, click…
Global Settings
Settings » Global Settings
Global Settings are settings that will populate throughout the system, to all Devices. Recommended best practice is to set these settings before adding or enrolling any Devices. !Changing settings on this page will affect site operation. Make sure you understand these…
IP Bridge
Devices » Device Types » IP Bridge
Product Information ISONAS IP Bridge Device Information and Settings Device Information IP Bridge Overview The IP Bridge 2.0 connects the modern IP-network world and legacy Wiegand installations. Simply unplug existing panels and…
Credential Information
People » Importing Users » Credential Information
All of the steps from the previous article still apply. There is, however, additional credential information that must be taken into consideration so that the badges/fobs can be added successfully. In the user import template CSV, the additional parameters…
Glossary
Glossary
Access Point Admit Area ASM AUX Beeper Bitmask BLE Commission Compile Dashboard Device Door Door Prop Door Sense DPS Event Extended Open Factory Default Reset Fail Modes Fail Safe Fail Secure First Person In IoT Keypad Latch Latch…
Using the .csv File to Import Users
People » Importing Users » Using the .csv File to Import Users
Before continuing, please note that the formatting of the template file, including proper capitalization, is very important. Any incorrect or extraneous information may have unintended results and/or cause the import to fail. If you have any questions or would like…
Getting Started in Zentra
Getting Started in Zentra
First steps Logging in to a Zentra site Site Name Resetting your password Understand the Online Interface. Configure Areas, if desired. Add Devices and Device Groups. Add People. Add Schedules. View Reports and create Dashboards and Widgets. Other helpful…
Alert Types
Alerts » Alert Types
*Alerts are only generated for online devices. Alert Type Description Notes AUX Alarm AUX device triggered. AUX device must be installed and the configured in the Device settings. Credential Expired A credential…
Settings
Settings
The Settings section gives you control over the back-end settings of the system. Navigate to the Settings section by clicking the gear icon in the lower left of the screen. Site Information Integrator Information Global Settings Areas Credentials Active…
Reports
Reports
There are a variety of reports that can be utilized within Zentra. Depending on the report being run, they can be sorted by start date and end date, filtered by users, access points, event types, badge information, and/or areas. All reports can be exported as a .PDF…
Network Configuration
Setup and Configuration » Network Configuration
Zentra locks and readers are IoT (Internet of Things) style devices that require minimal network configuration to function. Online devices must have a clear path to the internet on port 55533. No other ports are required. *If you do not know how to, or cannot open a…
Configuring Online Devices
Setup and Configuration » Configuring Online Devices
The ISONAS Hardware Configuration Tool is a program that allows an installer to configure online devices to connect to Zentra. Download the Configuration Tool This application can be downloaded here. Using the Configuration Tool The tool broadcasts out on the local…
Devices
Devices
The Devices page shows all devices that are enrolled on the system. The page is customizable and the columns can be reorganized and hidden per the properties preference. *Access Point refers to the opening and its associated settings in Zentra. Device refers to…
Device Groups
Devices » Device Groups
Device groups are groups of devices that have the same Weekly Rules. Creating Device groups can save time by grouping Devices together and adding Weekly Rules to the group rather than each individual device. *Device Group and Access Point Group are two terms for the…
Event
Glossary » Event
An Event can be one of two types: Events can be scheduled that will override Weekly Rules. Standard History Events are events that occur in the system. Widgets are used to view these kinds of events.
Edit Device Settings
Devices » Edit Device Settings
Edit Device Settings is used to change the settings on the physical device. Navigate to Devices. Click next to the device you want to edit, and choose Edit Device Settings from the pop-up menu. Edit the device settings as necessary. See the topics below for…
Low and Critical Battery Voltages
Devices » Low and Critical Battery Voltages
Different wireless device types define low and critical battery state voltage levels independently. Device Type Low Battery Critical Battery Control 4.6V 4.3V NDE 4.5V 4.0V LE 4.5V 4.0V…
Wireless Device Check-In
Devices » Wireless Device Check-In
The Schlage NDE and LE wireless locks rely on batteries for power and periodic updates over WiFi, or Check-In to communicate with Zentra. Battery life The battery life of wireless devices is affected by two main variables: How frequently credentials are presented…
Return to Schedule
Glossary » Return to Schedule
Return to Schedule is a command for online locks that will return access points to normal schedules after they had been in Lock Down mode.
Schlage RC
Devices » Device Types » Schlage RC
Product Information Schlage Reader Controller Device Information and Settings Device Information Schlage RC Overview The Schlage RC wall mount is a next generation IP reader controller designed for scalable and flexible real-time…
User Permissions
People » Add a User » Zentra permissions » User Permissions
What do the pre-defined permission profiles provide access to? Resident: Provides access to the mobile credential in the Zentra mobile app; cannot access the Zentra web app. Integrator: Provides access to view and modify all aspects of the site and has full access…
Setup and Configuration
Setup and Configuration
All Zentra hardware is configured to contact the Zentra servers by default. Here’s what is needed to ensure a smooth setup: Correctly configured network settings. The ISONAS Configuration Tool. Zentra tenant license information. *Tenant license…
ADA Relock Delay
People » Manage Credentials » Special properties » ADA Relock Delay
ADA Relock Delay is a credential special property that causes the relock delay to be extended for users who need extra time at the access point. The ADA Relock Delay time is set in Global Settings. An ADA Relock Delay credential can be created by assigning the ADA…
Special properties
People » Manage Credentials » Special properties
Special Property Description Device Types Online Offline Wireless Master Credential – aka Pass Through This features programs the credential to act like a ‘Pass Through’ credential. …
User Search and Filters
People » User Search and Filters
Navigate to People > Everyone. Near the top of the screen will be a search bar and filter options Search Users Search can be used to find a user by name. Filter Users To filter the user list, first click one of the following filters to expand the…
Widget
Glossary » Widget
A widget is a panel on a dashboard that can be configured to show custom information at a glance.
Physical credentials
People » Manage Credentials » Physical credentials
Physical credentials are badges or fobs. Create a badge Program special properties
Fail Modes
Glossary » Fail Modes
Defines what the device should do when experiencing a power failure. Fail Safe should be used when free egress is necessary. Fail Secure should be used for high security applications.
Beeper
Glossary » Beeper
Beeper: Toggle whether the beeper should sound or not. Beeper Sounds: Indicate which event should cause the lock beeper to sound, such as a Tamper or any Event.
Extended Open
Glossary » Extended Open
An Extended Open is an alert type that is used to alert when a door is left open after a valid admit. A physical DPS must be installed to use this alert type.
Lock Down
Glossary » Lock Down
When an Access Point is in Lock Down mode, access will be denied to all but Master credentials. You can immediately put a device in Lock Down mode by using the Command button.
Schedules
Schedules
The Schedules section allows you to control who has access to which doors and at what time. At the top of the page, you will see two tabs: Schedules and Custom Rules. Schedules consist of Weekly Rules and Events. Custom Rules are if-then statements that can be…
Compile
Glossary » Compile
Compile is the action of updating online devices. When the COMPILE button is pushed, the most current access control rights and database updates are sent directly to online devices, and audits from these devices are received immediately.
Unauthorized Open
Glossary » Unauthorized Open
An Unauthorized Open is an alert type that is used to alert when an access point is open without valid access. This can be a forced entry, or an extended open after valid entry.
Widgets
Online Interface » Widgets
Widgets are panels on a dashboard that can be configured to show custom information at a glance. Each dashboard can have a different set of Widgets (up to 12). Three placeholder widgets and one history widget are displayed by default. You can replace any…
Factory Default Reset (FDR)
Glossary » Factory Default Reset (FDR)
Factory Default Reset (FDR) refers to a device that is set to factory settings. Most devices must be in this mode before they can be added, or commissioned, into Zentra. See Devices for specific information for each type of device.
Count Limit
People » Manage Credentials » Special properties » Count Limit
A Count Limit is a special property of a credential that limits how many times a it may be presented before being deactivated. A Count Limit credential can be created by assigning the Count Limit special property to an existing credential. See Special Properties for…
Migrating from Pure Access to Zentra
Getting Started in Zentra » Migrating from Pure Access to Zentra
There is currently no tool/feature in Pure Access able to migrate tenant information from one account to another. This article will provide a best practice, step-by-step guide on how to move tenant data. This is applicable for moving from one Pure Access Cloud tenant…
Lock Down Access Points Widget
Online Interface » Widgets » Lock Down Access Points Widget
This widget is used to set your access points into Lock Down. You can set it up to lock down a single access point or an access point group. A locked down reader will have a red LED which blinks every few seconds. !Only a credential set with the master property can…
Best Practices
Setup and Configuration » Network Configuration » Best Practices
Network If possible, all Schlage RC devices should be in a dedicated subnet or VLAN. This is not a requirement, but can be considered a best practice for IoT style devices. High traffic devices (such as IP cameras) that share the same subnet as…
Vendor Management
People » Vendor Management
This feature allows you to give single day access to vendors and other guests. On the Vendor Management page, you can use the Search box to search for a specific vendor that was previously added. Click to change which columns are displayed in the vendor…
Deactivate/Activate a Vendor
People » Vendor Management » Deactivate/Activate a Vendor
You can use the Deactivate function to immediately disable vendor access. However, you may still need to Compile or sync an offline door using the mobile device. Navigate to People > Vendors. Find the vendor you want to change. Then click to the right of the…
Advanced Configuration
Setup and Configuration » Configuring Online Devices » Using the Configuration Tool » Advanced Configuration
Clicking on will bring up the options needed to fully configure a device. The options now available allow you to change where the device(s) will be attempting to connect as well as the ability to set the readers to either DHCP (preferred) or static IP addresses. …
Alerts
Alerts
Alerts are used to notify administrators about events that have been configured in the Alert Settings, and that may require further investigation. *Alerts are only generated for online devices. Navigate to Alerts. A list of all alerts that have been generated…
Manage Web Access
People » Manage Web Access
In order to log into a Zentra site, the user’s profile must have web access turned on, and have sufficient user roles assigned. Navigate to People > Everyone. Select next to the User whose access you want to manage, and choose Manage Web Access. Adjust…
Edit Access Point
Devices » Edit Access Point
Navigate to Devices. Click next to the Access Point you want to edit. Choose Edit Access Point. Make the necessary changes to the Access Point. See the table below for a description of each setting. Click Save. Setting Description Options…
Create Weekly Rule
Schedules » Weekly Rules » Create Weekly Rule
Navigate to Schedules. Hover over in the top right corner and then choose Create Weekly Rule. Enter the following, and then click Next: Name: meaningful name for the rule Description (optional): further details about the rule Rule Type: Grant…
Edit a Vendor
People » Vendor Management » Edit a Vendor
Navigate to People > Vendors. Find the vendor you want to edit. Then click to the right of the vendor’s name and select Edit vendor. If the Edit vendor button is not available, you must first Activate the vendor. Edit any of the information…
History Widget
Online Interface » Widgets » History Widget
By default, the bottom widget on every dashboard is reserved for viewing history events. You also have the ability to add an additional history widget in one of the top panels if you prefer to monitor specific users, access points, or events. All history events…
Online Interface
Online Interface
Navigation Side Menu The menu on the left side of the screen can be expanded by clicking next to each menu item. Collapsed Expanded Context Menu Hover over the green + circle on any page to see a context-sensitive menu. Quick…
Zentra permissions
People » Add a User » Zentra permissions
*Zentra permissions and User permissions are the same. You can edit these permissions through the User > Edit screen, or through Manage Web Access. First, Add a User. Select the User from the People > Everyone screen. Click next to Zentra permissions to expand…
Device
Glossary » Device
A Device is any lock, reader, controller, reader controller (supported device) that is supported by Zentra. Lock: a device that secures a door (Control, NDE/LE, XE360) Offline Lock: a lock that is operating in no-tour mode only Online/Electronic Lock: a lock…
Device Usage
Devices » Device Usage
The Device Usage field helps Zentra know which doors to prioritize when adding credentials. This section doesn’t impact device settings or functionality. *Devices that existed in the system prior to the addition of this field will have unknown…
Compile button
Online Interface » Compile button
*This action is used for online devices only. The Compile button is used to update all the online devices with the latest changes to the system. When changes have been made that affect any access points, a number badge will be displayed next to Compile. This number…
Admit
Glossary » Admit
Command to temporarily unlock a locked Access Point to allow temporary access.
Dashboard
Glossary » Dashboard
A Dashboard allows you to interact with and monitor your site’s real-time connected devices.
User
Glossary » User
A User is a person who has access in Zentra. Users are added in the People section.
Update Firmware
Devices » Update Firmware
This is for online devices. For offline devices, use the mobile app Firmware Update. *This menu selection will only be available when a firmware update is necessary. Navigate to Devices. Hover over the . Select Update Firmware. Choose the Device type from the…
Identify lost badge
People » Identify lost badge
Navigate to People > Everyone. Click Identify lost badge, at the top of the screen. Choose the reader you want to use. Choose the Credential Format. Tap the credential against the chosen reader, and then click Identify. The badge information will be…
Single Access Point Widget
Online Interface » Widgets » Single Access Point Widget
Use a Single Access Point Widget to monitor or control a specific access point. This will show the history of the access point of your choice which can be customized to only display specific events, if desired. *This widget only applies to online devices. Navigate…
Delete Device
Devices » Deactivate Device » Delete Device
In order for a device to be deleted from the system, it will first need to be deactivated. *Please note that removing an access point from a site will also clear all history events from the database. Navigate to Devices. Click next to the Device you want to…
Area
Glossary » Area
Areas are “containers” which are used to segment a Zentra site for administration purposes. See Areas for more information.
Access Point
Glossary » Access Point
See Device. *Device, Access Point, and Door all mean the same thing in Zentra.
Session Timeout
Glossary » Session Timeout
Session Timeout is the amount of time, between 5 and 1440 minutes, before the system logs out a user. See Manage Web Access for details.
Calculate Credential Bitmask
Settings » Credential » Bitmasking » Calculate Credential Bitmask
Present an unenrolled badge to a reader. The badge must be unenrolled and get rejected. You should see a Decline Badge Not Found event with the name System Admin in the history. The badge data will remain in the system for 15 minutes or until another unenrolled…
Create Dashboard
Online Interface » Dashboards » Create Dashboard
Navigate to Home. My First Dashboard will be visible by default on a new site. You can rename and edit this dashboard or create a new one. Hover over and then choose Create Dashboard. Enter a name and choose the Area (if applicable) and/or User Group for…
Door Sense
Glossary » Door Sense
Door Sense is a setting that monitors whether the door is open or closed. *A physical DPS (door position sensor) must be installed for this setting to work.