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Keypad
Glossary » Keypad
In device settings, Keypad is used to toggle whether the device has a keypad or not. A Keypad is a physical array of keys used to input keypad codes as credentials. Keypad Backlight: Toggle whether the keypad backlight is on or off. Keypad Backlight Timeout:…
Keypad Code
People » Manage Credentials » Keypad Code
A keypad code is a set of numbers that can be used as a credential. The Default PIN Length is set in the Global Settings. *When entering a keypad code, users must press * first, then enter their code, and press # to submit. Navigate to People > Everyone. Click…
Global Settings
Settings » Global Settings
Global Settings are settings that will populate throughout the system, to all Devices. Recommended best practice is to set these settings before adding or enrolling any Devices. !Changing settings on this page will affect site operation. Make sure you understand these…
Manage Credentials
People » Manage Credentials
Credentials are devices that provide authorization for access to a device. These can be physical cards and FOBs, keypad codes, or mobile. Credential Type No-Tour Compatible Physical X Mobile X Keypad code (PIN) …
Schlage RC
Devices » Device Types » Schlage RC
Product Information Schlage Reader Controller Device Information and Settings Device Information Schlage RC Overview The Schlage RC wall mount is a next generation IP reader controller designed for scalable and flexible real-time…
User Profile
People » User Profile
The User Profile is accessed by navigating to People > Everyone and then clicking on the user’s name. Below the Profile information section, you can also find: Zentra permissions Assign property access Physical credentials Keypad codes Mobile…
Assigning property access
People » Add a User » Assigning property access
First, Create User. Select the User from the People > Everyone screen. In the Assign property access section, click Add user group. Assign the user to user groups by selecting the appropriate options from the drop-down menu. Click Save or Save Access & Continue…
People
People
People are Users in Zentra. A user can be someone who needs to administer access for the site, or someone who needs to gain access to the site via the Mobile Application or other credential. Creating a User. Creating a new user in Zentra can be broken down into a…
Add a User
People » Add a User
Navigate to People > Everyone. Click the Add a user button in the top right corner. Fill in the following: First name Middle name (optional) Last name Email (optional): if you want the user to have access to a mobile credential, or have web access,…
Glossary
Glossary
Access Point Admit Area ASM AUX Beeper Bitmask BLE Commission Compile Dashboard Device Door Door Prop Door Sense DPS Event Extended Open Factory Default Reset Fail Modes Fail Safe Fail Secure First Person In IoT Keypad Latch Latch…
Activate/Deactivate a Credential
People » Manage Credentials » Activate/Deactivate a Credential
Via Manage Credentials Navigate to the Manage Credentials screen. Click on next to the credential you want to activate/deactivate. Click to toggle the Active slider. Click Save. Via User Profile Navigate to the User Profile. Scroll down to Physical…
Using the .csv File to Import Users
People » Importing Users » Using the .csv File to Import Users
Before continuing, please note that the formatting of the template file, including proper capitalization, is very important. Any incorrect or extraneous information may have unintended results and/or cause the import to fail. If you have any questions or would like…
Unauthorized Open
Glossary » Unauthorized Open
An Unauthorized Open is an alert type that is used to alert when an access point is open without valid access. This can be a forced entry, or an extended open after valid entry.
Credential Information
People » Importing Users » Credential Information
All of the steps from the previous article still apply. There is, however, additional credential information that must be taken into consideration so that the badges/fobs can be added successfully. In the user import template CSV, the additional parameters…
No-Tour Sync
No-Tour Sync
Overview The No-Tour Sync feature allows Administrators to assign and change access rights for offline and wireless devices without having to physically visit the lock to make access programming updates. *Access updates can still always be accomplished through the…
Alert Types
Alerts » Alert Types
*Alerts are only generated for online devices. Alert Type Description Notes AUX Alarm AUX device triggered. AUX device must be installed and the configured in the Device settings. Credential Expired A credential…
Standard History Events
Online Interface » Widgets » History Widget » Standard History Events
Icon Event Description Control XE360 Schlage RC IP Bridge NDE Series LE Series Critical Battery Battery critically low. Replace batteries immediately. X X X X…