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Deactivate a user
People » Add a User » Deactivate a user
There are four methods of deactivating a user. !Please note that simply deactivating a user profile alone will not prevent a resident from accessing doors with which they have access. For any common doors (devices connected directly to the internet), a…
Deactivate Device
Devices » Deactivate Device
From the Actions Menu Navigate to Devices. Click next to the Device you want to deactivate. Select Deactivate Access Point. Notice the confirmation message: From the Edit Access Points Screen Navigate to Devices. Click next to the Device you want to…
Deactivate/Activate Weekly Rule
Schedules » Weekly Rules » Deactivate/Activate Weekly Rule
Click on Schedules. Find the rule you wish to edit and click on the next to the rule. Choose Deactivate from the pop-up menu. When the rule is currently deactivated, the menu option will display Activate instead. Watch for the confirmation banner to be…
Deactivate/Activate a Vendor
People » Vendor Management » Deactivate/Activate a Vendor
You can use the Deactivate function to immediately disable vendor access. However, you may still need to Compile or sync an offline door using the mobile device. Navigate to People > Vendors. Find the vendor you want to change. Then click to the right of the…
User
Glossary » User
A User is a person who has access in Zentra. Users are added in the People section.
User Permissions
People » Add a User » Zentra permissions » User Permissions
What do the pre-defined permission profiles provide access to? Resident: Provides access to the mobile credential in the Zentra mobile app; cannot access the Zentra web app. Integrator: Provides access to view and modify all aspects of the site and has full access…
User Groups
People » User Groups
User groups are used to organize users into groups of people who all have the same access rights. Organizing users into groups allows you to manage many users with a single group rather than managing many individual users separately. Navigate to People > User…
Edit User
People » Edit User
Navigate to People > Everyone. Select next to the User you want to edit and then choose Edit User. Edit the profile as necessary. Click Save. User Details Updated Successfully message will be displayed.
User Manual
User Manual
Zentra is a seamless security solution designed to solve the everyday problems of shared property access. Zentra is the convergence of exceptional security and convenience. This User Manual will guide Zentra Authorized Integrators and properties through the…
Create User Group
People » User Groups » Create User Group
Navigate to People > User Groups. Hover over to show the Users menu. Select Create User Group. Enter the information for the group: Name: meaningful name for the group Description: further details about the group User: Choose which users should be…
Delete User Group
People » User Groups » Delete User Group
!When a group is deleted, all users associated with that group will lose all the access that was associated with that group. Navigate to People > User groups. Click the trash can next to the group you want to delete. The Confirm Delete window will be displayed.…
Activate a user
People » Add a User » Activate a user
Navigate to People > Everyone. Click next to User Status in the filter menu. Select Inactive from the filter menu. Then click . If you also deselect other items in the filter menu, it will be easier to locate the inactive users. Find the user you want to…
User Profile Widget
Online Interface » Widgets » User Profile Widget
This dashboard widget allows you to see a user’s image along with real-time activity so you can monitor and match a user with their events. Hover over and then choose Create Widget. Enter a name for the widget, and then choose User Profiles from the drop-down…
Add a User
People » Add a User
Navigate to People > Everyone. Click the Add a user button in the top right corner. Fill in the user’s first and last name. Middle name, email address, and image are optional. If you want the user to have access to a mobile credential, you must enter…
Manage User Groups
People » User Groups » Manage User Groups
User groups should only consist of people who should all have the same access rights. Organizing users into groups allows you to manage many users with a single group vs. managing many individual users separately. There are several ways to change which user groups a…
User Defined Fields
Settings » User Defined Fields
User Defined Fields are used to add additional fields to user profiles in order to maintain any kind of important information within the access control platform. For example, a field for a resident’s license plate number can be added for record keeping…
User Defined Field
Glossary » User Defined Field
User Defined Fields are used to add additional fields to user profiles in order to maintain any kind of important information within the access control platform. For example, a field for a resident’s license plate number can be added for record keeping…
User Search and Filters
People » User Search and Filters
Navigate to People > Everyone. Near the top of the screen will be a search bar and filter options Search can be used to find a user from their: Name Web access username Credential information User defined field information To filter the user list…
Importing Users
People » Importing Users
Summary With the Import Users feature, you can use a CSV file to batch upload users and their credentials into a site. Navigate to People. Hover over to show the Users menu. Select Import Users. If you have not already downloaded the User Import Template,…
Vendor Management
People » Vendor Management
This feature allows you to give single day access to vendors and other guests. On the Vendor Management page, you can use the Search box to search for a specific vendor that was previously added. Click to change which columns are displayed in the vendor…
Devices
Devices
The Devices page shows all devices that are enrolled on the system. The page is customizable and the columns can be reorganized and hidden per the properties preference. *Access Point refers to the opening and its associated settings in Zentra. Device refers to…
Custom Rule Conditions
Schedules » Custom Rules » Custom Rule Conditions
This is a list of all the possible conditions and actions for Custom Rules. IF An alert is present at an access point There is an unauthorized open alert There is an extended open alert A user’s card is rejected multiple times Rejections/Interval A…
Edit a Vendor
People » Vendor Management » Edit a Vendor
Navigate to People > Vendors. Find the vendor you want to edit. Then click to the right of the vendor’s name and select Edit vendor. If the Edit vendor button is not available, you must first Activate the vendor. Edit any of the information…
No-Tour
Glossary » No-Tour
No-tour is a feature in Zentra that lets you add or remove a person’s lock access without having to walk over and “sync” each lock in person. When you change someone’s access in the Zentra web app and then program a new credential (physical or mobile), that…
Migrating from Pure Access to Zentra
Getting Started in Zentra » Migrating from Pure Access to Zentra
There is currently no tool/feature in Pure Access able to migrate tenant information from one account to another. This article will provide a best practice, step-by-step guide on how to move tenant data. This is applicable for moving from one Pure Access Cloud tenant…
Create Weekly Rule
Schedules » Weekly Rules » Create Weekly Rule
Navigate to Schedules. Hover over in the top right corner and then choose Create Weekly Rule. Enter a Name, Description (optional), select a Rule Type, and choose an Area (if applicable); then click . Choose the User Group or Users who should be included, then…
Assigning property access
People » Add a User » Assigning property access
First, Create User. Select the User from the People > Everyone screen. Scroll down to the Assign property access section. Click Add user group. Assign the user to user groups by selecting the appropriate options from the drop-down menu. Changes made on this…
Online Interface
Online Interface
Navigation Side Menu The menu on the left side of the screen can be expanded by clicking next to each menu item. Collapsed Expanded Context Menu Hover over the green + circle on any page to see a context-sensitive menu. …
Scheduled Reports
Reports » Scheduled Reports
In addition to on demand reports, you also have the ability to schedule reports to be sent by email on the days and times configured. You can schedule the following types of reports: History Users and User Groups Access Points and Access Point Groups User…
Zentra permissions
People » Add a User » Zentra permissions
First, Create User. Select the User from the People > Everyone screen. Click the arrow next to Zentra permissions to expand the section. Select a Permission profile from the dropdown list (or keep the default Resident permission profile). See User…
Delete Weekly Rule
Schedules » Weekly Rules » Delete Weekly Rule
Click on Schedules. Find the rule you wish to edit and click on the next to the rule. Choose Delete from the pop-up menu. Click Confirm to confirm the deletion. Watch for the confirmation banner to be displayed.
Create a badge
People » Physical credentials » Create a badge
Navigate to People > Everyone. Click on the user who needs a physical credential. Scroll down and click on Create badge. Select the enrollment reader to program the credential. Choose the appropriate credential format from the drop-down menu. Click Scan.…
Add Access Points(s) to Access Point Group
Devices » Device Groups » Add Access Points(s) to Access Point Group
From the Devices page: Navigate to Devices. Hover over the . Choose Add Access Point to Access Point Group. In the Add Access Point to Access Point Group dialogue box: Choose the Access Point Group from the drop-down box. Choose the Access Point(s) from…
Create a keypad code
People » Physical credentials » Create a keypad code
Navigate to People > Everyone. Click on the user who needs a keypad code. Scroll down and click on Create keypad code. Choose the Pin Length. Either enter the PIN into the box, or click the Generate pin button. Click Create. Click…
Edit Dashboard
Online Interface » Dashboards » Edit Dashboard
Navigate to Home. Hover over the name of the dashboard, and click on the pencil icon that appears. Edit the Name and/or User Group. Click Save.
Edit Weekly Rule
Schedules » Weekly Rules » Edit Weekly Rule
Navigate to Schedules. Find the rule you wish to edit and click on the next to the rule. Choose Edit from the pop-up menu. Edit the rule as necessary. Click to move to the next screen. You can skip to any of the pages by clicking either Details, Who,…
Create Dashboard
Online Interface » Dashboards » Create Dashboard
Navigate to Home. My First Dashboard will be visible by default on a new site. You can rename and edit this dashboard or create a new one. Hover over and then choose Create Dashboard. Enter a name and choose the Area (if applicable) and/or User Group for…
Alerts
Alerts
Alerts are used to notify administrators that there is an event in their system that is not following the current rules and may require further investigation. Navigate to Alerts. A list of all alerts that have been generated will be displayed. See Alert Types…
Profile Menu
Online Interface » Profile Menu
Click your name in the lower left corner of the screen. Choose one of the following from the pop-up menu: Profile This screen can also be accessed through Edit User. Password Click the Reset Password button. An email containing a link will be…
Create Custom Rule
Schedules » Custom Rules » Create Custom Rule
Click on Schedules and then click on Custom Rules. Click Acknowledge on the Introduction to Custom Rules screen. Hover over and then choose Create Custom Rule. Enter the following into the Create Custom Rule screen: Name: a descriptive name of the the…
Help Button
Online Interface » Help Button
For assistance, click the button at the bottom left of the screen. Choose: Manual The complete Zentra manual (this manual) will be displayed. Support Contact your Zentra Authorized Integrator for support. Send Feedback The Zentra feedback…
Delete Dashboard
Online Interface » Dashboards » Delete Dashboard
Navigate to Home. Click on the name of the dashboard you want to delete. Hover over the name of the dashboard, and then click on the the trash can that appears. If only one dashboard exists, the trash can icon will not appear. Click Confirm in the…
Create Access Point Group
Devices » Device Groups » Create Access Point Group
Navigate to Devices. Hover over the . Choose Create Access Point Group. Enter the following into the boxes: Name: Name for the group. Description: Description of the group (optional). Choose the Access Point(s) from the drop-down box. Click…
Create Schlage Access Point
Devices » Create Schlage Access Point
This is the process to add an Schlage devices to the Zentra software using the web app. This process applies to Control, RC, NDE, LE and XE360’s. In order to finish adding these devices to the software, they must be commissioned using the mobile app. These…
Delete Device
Devices » Deactivate Device » Delete Device
In order for a device to be deleted from the system, it will first need to be deactivated. *Please note that removing an access point from a site will also clear all history events from the database. Navigate to Devices. Click next to the Device you want to…
Add a Vendor
People » Vendor Management » Add a Vendor
Navigate to People > Vendors. Click the Add a Vendor button in the top right corner. Enter the vendor information: First name Last name Company Phone number Email is optional Reason for visit Click Save & continue. Select when the vendor will…
Cannot log in to Zentra site
Getting Started in Zentra » Zentra » Cannot log in to Zentra site
If you’re unable to log into your site because either your password is not working or it has been forgotten, you will need to click on the Forgot Password link from the Zentra login page. Enter the email address associated with your web access…
Logging in to a Zentra site
Getting Started in Zentra » Zentra » Logging in to a Zentra site
Navigate to https://living.zentra.co/. Type in your username and then click Continue. Enter the password and click Contiune. If you have access to multiple sites, the . Select the desired site and then click Submit.
Multiple Access Point Widget
Online Interface » Widgets » Multiple Access Point Widget
To manage up to 12 readers at once, you can use a “Multiple Access Point” widget. Unlike the Single Access Point widget, this will not show history events. Hover over and then choose Create Widget. Enter a name for the widget, and then choose Multiple…
Edit Custom Rule
Schedules » Custom Rules » Edit Custom Rule
Click on Schedules and then click on Custom Rules. Click the pencil icon next to the custom rule you want to edit. Make the desired changes, and then click Save. *For more information, see Create Custom Rule.
Add Device
Zentra Mobile App » Devices » Add Device
How to add a device with the mobile app video The Add device button from the Devices view triggers our device commissioning process. 1. On the Devices tab, select “Add device” from the top right. Please note that this tab will only be visible to users who…
Command button
Online Interface » Command button
*This action is used for online devices only. The Command button is used to send an immediate command to a device or a group of devices, or all the devices in the site at the same time. Click Command. Select the Access Point(s) or Access Point Group(s) you would…
Program special properties
People » Physical credentials » Program special properties
There are five types of special properties that can be set for a credential: Master Credential: When enabled the badge acts as a master key for every entry on the property. Toggle Unlock: When a badge is presented it will unlock devices based on the selection below.…
Site Select
Online Interface » Site Select
If a web access user has an account in multiple sites, the Site selector will be available. Simply click or tap the site drop down box, then make a selection from the list to be redirected to that site. Use the Search box to search for a specific site. …
Mobile credential
People » Mobile credential
A mobile credential allows a person to use Zentra’s mobile app to access the property. Navigate to People > Everyone. Click on the user who needs a mobile credential.
Using the .csv File to Import Users
People » Importing Users » Using the .csv File to Import Users
Before continuing, please note that the formatting of the template file, including proper capitalization, is very important. Any incorrect or extraneous information may have unintended results and/or cause the import to fail. If you have any questions or would like…
Settings
Settings
The Settings section gives you control over the back-end settings of the system. Navigate to the Settings section by clicking the gear icon in the lower left of the screen. Site Information Integrator Information Global Settings Areas Active Directory User…
Edit Device Settings
Devices » Edit Device Settings
Edit Device Settings is used to change the settings on the physical device. Navigate to Devices. Click next to the device you want to edit, and choose Edit Device Settings from the pop-up menu. Edit the device settings as necessary. See the topics below for…
Widgets
Online Interface » Widgets
Widgets are panels on a dashboard that can be configured to show custom information at a glance. Each dashboard can have a different set of Widgets (up to 12). Three placeholder widgets and one history widget are displayed by default. You can replace any…
Create ISONAS Access Point
Devices » Create ISONAS Access Point
This is the process to add an IP Bridge to the Zentra software. Once connected, the IP Bridge can be connected to the MTB via Weigand. If mobile credentials are going to be used on the property, the MTB must be commissioned using the mobile app. Navigate to…
Manage Schlage Control Access Configuration
Settings » Global Settings » Manage Schlage Control Access Configuration
Overview The Manage Schlage Control Access Configuration feature is an essential setting within the Global Settings of the Zentra software. This feature streamlines the setup process for Schlage locks, ensuring that necessary access configurations are automatically…
Edit Access Point
Devices » Edit Access Point
Navigate to Devices. Click next to the Access Point you want to edit. Choose Edit Access Point. Make the necessary changes to the Access Point. See the table below for a description of each setting. Click Save. Setting Description Options…
Compile button
Online Interface » Compile button
*This action is used for online devices only. The Compile button is used to update all the devices with the latest changes to the system. When changes have been made that affect any access points, a number badge will be displayed next to Compile. This number…
History Widget
Online Interface » Widgets » History Widget
By default, the bottom widget on every dashboard is reserved for viewing history events. You also have the ability to add an additional history widget in one of the top panels if you prefer to monitor specific users, access points, or events. All history events…
Single Access Point Widget
Online Interface » Widgets » Single Access Point Widget
If one door needs to be monitored or controlled more than others, you can use a Single Access Point widget. This will show the history of the door of your choice which can be customized to only display specific events if necessary. Hover over and then choose Create…
Why Use Areas?
Settings » Areas » Why Use Areas?
Overview A site may have certain administrators who need to see/administer some doors for their building or local area, but not others. These administrators would be assigned to the area(s) with which they require “View” or “Manage” privileges…
Standard History Events
Online Interface » Widgets » History Widget » Standard History Events
Icon Event Event Description Schedule Device has been set to return to the scheduled weekly rules. Approve User presented a credential that has been accepted. Admit An admit has been sent…
Reports
Reports
There are a variety of reports that can be utilized within Zentra. Depending on the report being run, they can be sorted by start date and end date, filtered by users, access points, event types, badge information, and/or areas. All reports can be exported as a .PDF…
Site Name
Getting Started in Zentra » Zentra » Site Name
What’s my site name? You can find the name of your site from two places: In your address bar, immediately after “living.zentra.co/” (see image below) At the top of the left navigation bar
Alert Types and Settings
Alerts » Alert Types and Settings
Alert Types Alerts are displayed by clicking the Alerts tab on the left side menu. Alert Type Description Notes AUX Alarm AUX device triggered. AUX device must be installed and the configured in the Access Point settings.…
Create Event
Schedules » Events » Create Event
Navigate Schedules. Hover over the quick dial and then choose Create Event. Enter the details into the Create Event dialog. Name: name of the event Description: a description of the event (optional) Area: choose an area (if applicable) Date: the day the…
My Access
Zentra Mobile App » My Access
The ‘My Access’ tab is shown to web access users who have the ‘Mobile Credential – Modify’ permission (the Resident user role has this permission by default). This permission coupled with property access to one or more devices in the…
Frequently Asked Questions
Schedules » Weekly Rules » Frequently Asked Questions
My schedule needs to span across midnight, what do I do? You will need to create two schedules. One ending at 23:59 and the second one starting at 00:00. I created a weekly rule but it it’s not working! Remember to click the button after changes that affect…
People
People
Creating a new user in Zentra can be broken down into a few steps: Create User Configuring permissions Assigning property access Managing a mobile credential invitation Creating credentials/keys
Weekly Rules
Schedules » Weekly Rules
Weekly Rules are schedules that control WHO will have access to which doors (WHERE) during a specified period of time (WHEN). By default, there are three types of weekly rules to choose from: Grant Access: provides credential access to Users/User Groups for the…
Global Settings
Settings » Global Settings
Global Settings are settings that will populate throughout the system, to all Devices. Recommended best practice is to set these settings before adding or enrolling any Devices. !Changing settings on this page will affect site operation. Make sure you understand these…
Sync
Glossary » Sync
Mobile device communication with a device. This updates all settings in the device and uploads the latest audit information into Zentra. When this occurs, the app reaches out to the backend, finds that database and replaces the entire database to ensure it is up to…
Schedules
Schedules
The Schedules section allows you to control who has access to which doors and at what time. At the top of the page, you will see two tabs: Schedules and Custom Rules. Schedules consist of Weekly Rules and Events. Custom Rules are if-then statements that can be…
API Tokens
Settings » API » API Tokens
You can manage your API tokens by logging in to your tenant in Zentra and navigating to the Settings page, then to the API Tokens page from the top navigation bar. To assign a token, hover over and then select Create API Token. You can assign both a name and an…
Dashboards
Online Interface » Dashboards
Dashboards allow you to interact with and monitor your site’s real-time connected devices. The default dashboard, My First Dashboard, will be created automatically. Create Dashboard Edit Dashboard Delete Dashboard Home & Dashboards Video *Please note…
XE360
Devices » Device Types » XE360
Product Information XE360 Wireless Tubular Lock XE360 Wireless Mortise Lock XE360 Wireless Exit Trim Device Information and Settings Device Information XE360 Overview The innovative FleX module allows the XE360 Series to be easily…
Changing property access
People » Add a User » Assigning property access » Changing property access
VIDEO- Changing a user’s access in Zentra
Access Point Admit Widget
Online Interface » Widgets » Access Point Admit Widget
This widget is useful when there is one access point that needs to be opened manually from the system. For example, a receptionist can use this to grant access with the single push of a button. Hover over and then choose Create Widget. Enter a name for the widget,…
LE
Devices » Device Types » LE
Product Information Schlage LE Device Information and Settings Device Information LE Series Overview The LE is a mortise lock that is designed to affordably extend electronic access control deeper into the building beyond…
Custom Rules
Schedules » Custom Rules
Custom Rules provide the ability to configure IF/THEN statements in the system. This feature allows you to script a process to trigger the desired response to a specific event/action. You will be allowed to choose if an action/event occurs to a specific door, person,…
Lock Down Access Points Widget
Online Interface » Widgets » Lock Down Access Points Widget
This widget is used to set your access points into Lock Down. You can set it up to lock down a single access point or an access point group. A locked down reader will have a red LED which blinks every few seconds. !Only a credential set with the master property can…
Schlage Control
Devices » Device Types » Schlage Control
Product Information Schlage Control Device Information and Settings Device Information Control Overview The Control mobile enabled smart lock was designed sepcifically for multifamily resident doors. IT allows properties to offer…
Keypad
Glossary » Keypad
In device settings, Keypad is used to toggle whether the device has a keypad or not. A Keypad is a physical array of keys used to input keypad codes as credentials. Keypad Backlight: Toggle whether the keypad backlight is on or off. Keypad Backlight Timeout:…
AUX
Glossary » AUX
AUX: Auxilliary Input AUX Input Type: Set to match the normal state of the door, whether Normally Open or Normally Closed. AUX Event: Event that should occur when AUX is activated, such admit the user or alert only.
Delete Event
Schedules » Events » Delete Event
Navigate to Schedules. Use the Event filter to select “Events”. Find the event you want to delete. Select the under Actions then click “Delete”. In the Confirm Delete? window, click Confirm.
Edit Event
Schedules » Events » Edit Event
Navigate to Schedules. Use the Event filter to select “Events” Find the event you want to modify. Select the under Actions then click “Edit”. Make the desired changes in the Edit Event dialog. Click Save.
Import Schlage Access Points
Devices » Import Schlage Access Points
With the Import Schlage Access Points feature, you can use a CSV file to batch upload devices into a site. Navigate to Devices. Hover over and select Import Schlage Access Points. If you have not already downloaded the Access Point Import Template, click on…
First Person In
Glossary » First Person In
The First Person In feature is used in combination with AutoUnlocks. If the First Person In feature is enabled, the lock will remain locked until a user presents a credential to open the door, even when the AutoUnlock scheduled time has already occurred. The lock will…
NDE Series
Devices » Device Types » NDE Series
Product Information Schlage NDE Series Device Information and Settings Device Information NDE Series Overview The NDE locks simplify installation by combining the lock, credential reader, door position sense and request to exit…
Credential Information
People » Importing Users » Credential Information
All of the steps from the previous article still apply. There is, however, additional credential information that must be taken into consideration so that the badges/fobs can be added successfully. In the user import template CSV, the additional parameters…
Schlage RC
Devices » Device Types » Schlage RC
Product Information Schlage Reader Controller Device Information and Settings Device Information Schlage RC Overview The Schlage RC wall mount is a next generation IP reader controller designed for scalable and flexible real-time…
IP Bridge
Devices » Device Types » IP Bridge
Product Information ISONAS IP Bridge Device Information and Settings Device Information IP Bridge Overview The IP Bridge 2.0 connects the modern IP-network world and legacy Wiegand installations. Simply unplug existing panels and…
IP-Bridge Status Light Indicators
Devices » Create ISONAS Access Point » IP-Bridge Status Light Indicators
The IP-Bridge has multiple LED status indicators to assist in monitoring and troubleshooting the status of the unit. LED’s are labeled below. LED’s A and B are used to indicate the status of the IP-Bridge itself. The C & D LED pairs indicate the status of…
Device Types
Devices » Device Types
Zentra works with several Allegion devices. Each device functions as either an offline, wireless, or real time device. The different device functions support diverse ways of receiving updates, offering flexibility in choosing which type of lock works best for each…