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Related topics are listed below.
Deactivate a user
People » Add a User » Deactivate a user
There are four methods of deactivating a user. !Please note that simply deactivating a user profile alone will not prevent a resident from accessing doors with which they have access. For any common doors (devices connected directly to the internet), a…
Deactivate Device
Devices » Deactivate Device
From the Actions Menu Navigate to Devices. Click next to the Device you want to deactivate. Select Deactivate Access Point. Notice the confirmation message: From the Edit Access Points Screen Navigate to Devices. Click next to the Device you want to…
Deactivate/Activate a Vendor
People » Vendor Management » Deactivate/Activate a Vendor
You can use the Deactivate function to immediately disable vendor access. However, you may still need to Compile or sync an offline door using the mobile device. Navigate to People > Vendors. Find the vendor you want to change. Then click to the right of the…
Activate/Deactivate a Credential
People » Manage Credentials » Activate/Deactivate a Credential
Via Manage Credentials Navigate to the Manage Credentials screen. Click on next to the credential you want to activate/deactivate. Click to toggle the Active slider. Click Save. Via User Profile Navigate to the User Profile. Scroll down to Physical…
Deactivate/Activate Weekly Rule
Schedules » Weekly Rules » Deactivate/Activate Weekly Rule
Click on Schedules. Find the rule you wish to edit and click on the next to the rule. Choose Deactivate from the pop-up menu. When the rule is currently deactivated, the menu option will display Activate instead. *Generated Weekly Rules cannot be edited…
User
Glossary » User
A User is a person who has access in Zentra. Users are added in the People section.
User Manual
User Manual
Zentra is a seamless security solution designed to solve the everyday problems of shared property access. Zentra is the convergence of exceptional security and convenience. This User Manual will guide Zentra Authorized Integrators and properties through the…
User Permissions
People » Add a User » Zentra permissions » User Permissions
What do the pre-defined permission profiles provide access to? Resident: Provides access to the mobile credential in the Zentra mobile app; cannot access the Zentra web app. Integrator: Provides access to view and modify all aspects of the site and has full access…
User Groups
People » User Groups
User groups are used to organize users into groups of people who all have the same access rights. Organizing users into groups allows you to manage many users with a single group rather than managing many individual users separately. Navigate to People > User…
User Profile
People » User Profile
The User Profile is accessed by navigating to People > Everyone and then clicking on the user’s name. Below the Profile information section, you can also find: Zentra permissions Assign property access Physical credentials Keypad codes Mobile…
Edit User
People » Edit User
Navigate to People > Everyone. Select next to the User you want to edit and then choose Edit User. Edit the profile as necessary. See Add a User for details. Click Save.
Delete User Group
People » User Groups » Delete User Group
!When a group is deleted, all users associated with that group will lose all the access that was associated with that group. Navigate to People > User groups. Click the trash can next to the group you want to delete. The Confirm Delete window will be displayed.…
Manage User Groups
People » User Groups » Manage User Groups
User groups should only consist of people who should all have the same access rights. Organizing users into groups allows you to manage many users with a single group vs. managing many individual users separately. There are several ways to change which user groups a…
Activate a user
People » Add a User » Activate a user
Navigate to People > Everyone. Click next to User Status in the filter menu. Select Inactive from the filter menu. Then click Save. If you also deselect other items in the filter menu, it will be easier to locate the inactive users. Find the user you want…
User Defined Fields
Settings » User Defined Fields
User Defined Fields are used to add additional fields to user profiles in order to maintain any kind of important information within the access control platform. For example, a field for a resident’s license plate number can be added for record keeping…
User Export Report
Reports » User Export Report
The User Export report allows you to review and/or export user data in PDF/CSV format. This report contains the following information: First Name Last Name When the user was created (date and time) Email address (notification email) Area Employee ID User…
User Attendance Report
Reports » User Attendance Report
The User Attendance report displays the “Time In” and “Time Out” activity for users. This reflects the time in which the user first badged in for the day and then the final time their credential was presented (it does not take into account times…
User Permissions Report
Reports » User Permissions Report
The User Permissions report displays individual users who are assigned directly to rules. This report contains the following information: Name of user Access point name(s) Rule name and type Day(s) rule is active Start time of the rule End time of the…
User Groups Report
Reports » User Groups Report
A User Groups report displays which users are members of which groups. This report contains the following information: Name of user group Name of user Email login (web access username, if applicable) Badge ID Credential status This report can be filtered…
User Profile Widget
Online Interface » Widgets » User Profile Widget
Use a User Profile Widget to see real-time activity so you can monitor and match a user with their events. This widget is useful for verifying that the person who used a badge to gain access matches the profile picture on file. Navigate to Home > My First Dashboard,…
User Defined Field
Glossary » User Defined Field
User Defined Fields are used to add additional fields to user profiles in order to maintain any kind of important information within the access control platform. For example, a field for a resident’s license plate number can be added for record keeping…
Create User Group
People » User Groups » Create User Group
Navigate to People > User Groups. Click the Create user group button in the top right corner. Enter the information for the group: Name: meaningful name for the group Description: further details about the group User: Choose which users should be included…
Add a User
People » Add a User
Navigate to People > Everyone. Click the Add a user button in the top right corner. Fill in the following: First name Middle name (optional) Last name Email (optional): if you want the user to have access to a mobile credential, or have web access,…
User Group Attendance Report
Reports » User Group Attendance Report
The User Group Attendance report displays the “Time In” and “Time Out” activity for users by User Group. This reflects the time in which the user first badged in for the day and then the final time their credential was presented (it does not…
User Group Permissions Report
Reports » User Group Permissions Report
The User Group Permissions report displays the weekly rules and doors that are assigned access to specific user groups. This report contains the following information: Name of user group Access point name(s) Rule name and type Day(s) rule is active Start time…
User Search and Filters
People » User Search and Filters
Navigate to People > Everyone. Near the top of the screen will be a search bar and filter options Search Users Search can be used to find a user by name. Filter Users To filter the user list, first click one of the following filters to expand the…
Manage Credentials
People » Manage Credentials
Credentials are devices that provide authorization for access to a device. These can be physical cards and FOBs, keypad codes, or mobile. Credential Type No-Tour Compatible Physical X Mobile X Keypad code (PIN) …
Importing Users
People » Importing Users
Summary With the Import Users feature, you can use a CSV file to batch upload users and their credentials into a site. Navigate to People. Hover over to show the Users menu. Select Import Users. If you have not already downloaded the User Import Template,…
Vendor Management
People » Vendor Management
This feature allows you to give single day access to vendors and other guests. On the Vendor Management page, you can use the Search box to search for a specific vendor that was previously added. Click to change which columns are displayed in the vendor…
Manage Web Access
People » Manage Web Access
In order to log into a Zentra site, the user’s profile must have web access turned on, and have sufficient user roles assigned. Navigate to People > Everyone. Select next to the User whose access you want to manage, and choose Manage Web Access. Adjust…
Devices
Devices
The Devices page shows all devices that are enrolled on the system. The page is customizable and the columns can be reorganized and hidden per the properties preference. *Access Point refers to the opening and its associated settings in Zentra. Device refers to…
Custom Rule Conditions
Schedules » Custom Rules » Custom Rule Conditions
This is a list of all the possible conditions and actions for Custom Rules. IF An alert is present at an access point There is an unauthorized open alert There is an extended open alert A user’s card is rejected multiple times Rejections/Interval A…
Edit a Vendor
People » Vendor Management » Edit a Vendor
Navigate to People > Vendors. Find the vendor you want to edit. Then click to the right of the vendor’s name and select Edit vendor. If the Edit vendor button is not available, you must first Activate the vendor. Edit any of the information…
People
People
People are Users in Zentra. A user can be someone who needs to administer access for the site, or someone who needs to gain access to the site via the Mobile Application or other credential. Creating a User. Creating a new user in Zentra can be broken down into a…
No-Tour Sync
No-Tour Sync
Overview The No-Tour Sync feature allows Administrators to assign and change access rights for offline and wireless devices without having to physically visit the lock to make access programming updates. *Access updates can still always be accomplished through the…
Migrating from Pure Access to Zentra
Getting Started in Zentra » Migrating from Pure Access to Zentra
There is currently no tool/feature in Pure Access able to migrate tenant information from one account to another. This article will provide a best practice, step-by-step guide on how to move tenant data. This is applicable for moving from one Pure Access Cloud tenant…
Identify lost badge
People » Identify lost badge
Navigate to People > Everyone. Click Identify lost badge, at the top of the screen. Choose the reader you want to use. Choose the Credential Format. Tap the credential against the chosen reader, and then click Identify. The badge information will be…
Assigning property access
People » Add a User » Assigning property access
First, Create User. Select the User from the People > Everyone screen. In the Assign property access section, click Add user group. Assign the user to user groups by selecting the appropriate options from the drop-down menu. Click Save or Save Access & Continue…
Scheduled Reports
Reports » Scheduled Reports
In addition to on demand reports, you also have the ability to schedule reports to be sent by email on the days and times configured. You can schedule the following types of reports: History Users and User Groups Access Points and Access Point Groups User…
Zentra permissions
People » Add a User » Zentra permissions
*Zentra permissions and User permissions are the same. You can edit these permissions through the User > Edit screen, or through Manage Web Access. First, Add a User. Select the User from the People > Everyone screen. Click next to Zentra permissions to expand…
Create a badge – Manual Setup
People » Manage Credentials » Physical credentials » Create a badge – Manual Setup
Badges can be entered manually when no reader is available. Navigate to People > Everyone. Click on the user who needs a physical credential. Scroll down and click on Create badge. Select Manual Setup. Enter the badge information, and then click…
Create Weekly Rule
Schedules » Weekly Rules » Create Weekly Rule
Navigate to Schedules. Hover over in the top right corner and then choose Create Weekly Rule. Enter the following, and then click Next: Name: meaningful name for the rule Description (optional): further details about the rule Rule Type: Grant…
Delete Event
Schedules » Events » Delete Event
Navigate to Schedules. Use the Event filter to select Events. Select next to the Event you want to delete and then choose Delete. Click Confirm.
Zentra Mobile Credential
People » Manage Credentials » Mobile Credentials » Zentra Mobile Credential
A Zentra mobile credential allows a person to use Zentra’s mobile app to access the property. Navigate to People > Everyone. Click on the user who needs a mobile credential. Click next to Zentra Permissions. In the Permission Profile drop-down box,…
Online Interface
Online Interface
Navigation Side Menu The menu on the left side of the screen can be expanded by clicking next to each menu item. Collapsed Expanded Context Menu Hover over the green + circle on any page to see a context-sensitive menu. Quick…
Add Access Points(s) to Access Point Group
Devices » Device Groups » Add Access Points(s) to Access Point Group
From the Devices page: Navigate to Devices. Hover over the . Choose Add Access Point to Access Point Group. In the Add Access Point to Access Point Group dialogue box: Choose the Access Point Group from the drop-down box. Choose the Access Point(s) from…
Create a badge
People » Manage Credentials » Physical credentials » Create a badge
Navigate to People > Everyone. Click on the user who needs a physical credential. Scroll down and click on Create badge. Select the enrollment reader to program the credential. If no reader is available, choose Manual Setup. Choose the appropriate credential…
Edit Event
Schedules » Events » Edit Event
Navigate to Schedules. Use the Event filter to select Events. Select next to the Event you want to edit and then choose Edit. Make the desired changes in the Edit Event dialog. See Create Event for details. Click Save.
Update Firmware
Devices » Update Firmware
This is for online devices. For offline devices, use the mobile app Firmware Update. *This menu selection will only be available when a firmware update is necessary. Navigate to Devices. Hover over the . Select Update Firmware. Choose the Device type from the…
Edit Dashboard
Online Interface » Dashboards » Edit Dashboard
Navigate to Home. Hover over the name of the dashboard, and click on the pencil icon that appears. Edit the Name and/or User Group. Click Save.
Add Device
Zentra Mobile App » Devices » Add Device
The Add device button from the Devices view triggers our device commissioning process. On the Devices tab, select Add device on iPhone or + on Android from the top right. This tab will be visible only to users who have the Access Point – Modify…
Reports
Reports
There are a variety of reports that can be utilized within Zentra. Depending on the report being run, they can be sorted by start date and end date, filtered by users, access points, event types, badge information, and/or areas. All reports can be exported as a .PDF…
Profile Menu
Online Interface » Profile Menu
Click your name in the lower left corner of the screen. Choose one of the following from the pop-up menu: Profile This screen can also be accessed through Edit User. Password Click the Reset Password button. An email containing a link will be sent to the…
Keypad Code
People » Manage Credentials » Keypad Code
A keypad code is a set of numbers that can be used as a credential. The Default PIN Length is set in the Global Settings. *When entering a keypad code, users must press * first, then enter their code, and press # to submit. Navigate to People > Everyone. Click…
Create Dashboard
Online Interface » Dashboards » Create Dashboard
Navigate to Home. My First Dashboard will be visible by default on a new site. You can rename and edit this dashboard or create a new one. Hover over and then choose Create Dashboard. Enter a name and choose the Area (if applicable) and/or User Group for…
Settings
Zentra Mobile App » Settings
The Settings menu is used to select the site, when there is more than one site available, and to log out of the app. iPhone Android Site Selection Tap for iPhone or for Android to display the Site selection screen. Choose…
Create Custom Rule
Schedules » Custom Rules » Create Custom Rule
Click on Schedules and then click on Custom Rules. Click Acknowledge on the Introduction to Custom Rules screen. Hover over and then choose Create Custom Rule. Enter the following into the Create Custom Rule screen: Name: a descriptive name of the the…
Delete Weekly Rule
Schedules » Weekly Rules » Delete Weekly Rule
Click on Schedules. Find the rule you wish to edit and click on the next to the rule. Choose Delete from the pop-up menu. Click Confirm to confirm the deletion. *Generated Weekly Rules cannot be edited or deleted. See Weekly Rules for more…
Edit Access Point Group
Devices » Device Groups » Edit Access Point Group
Navigate to Devices > Device Groups. Select next to the group you want to edit. Edit the fields as necessary. See Create Access Point Group for more information. Click Save.
Alerts
Alerts
Alerts are used to notify administrators about events that have been configured in the Alert Settings, and that may require further investigation. *Alerts are only generated for online devices. Navigate to Alerts. A list of all alerts that have been generated…
Edit Weekly Rule
Schedules » Weekly Rules » Edit Weekly Rule
Navigate to Schedules. Find the rule you wish to edit and click on the next to the rule. Choose Edit from the pop-up menu. Edit the rule as necessary. Click Next to move to the next screen. You can skip to any of the pages by clicking either Details, Who,…
Delete Dashboard
Online Interface » Dashboards » Delete Dashboard
Navigate to Home. Click on the name of the dashboard you want to delete. Hover over the name of the dashboard, and then click on the the trash can that appears. If only one dashboard exists, the trash can icon will not appear. Click Confirm in the…
Create Access Point Group
Devices » Device Groups » Create Access Point Group
Navigate to Devices. Hover over the . Choose Create Access Point Group. Enter the following into the boxes: Name: Name for the group. Description: Description of the group (optional). Choose the Access Point(s) from the drop-down box. Click…
Creating Subtenants
Getting Started in Zentra » RMR License » Creating Subtenants
Navigate to the Settings section by clicking the gear icon in the lower left of the screen. Hover over the plus sign to reveal the menu. Click on the Create Sub-Tenant. Fill in the Add Tenant window. Then click CREATE. Note that the only required field is…
Create Event
Schedules » Events » Create Event
Navigate to Schedules. Hover over in the top right corner and then choose Create Event. Enter the following, and then click Create. Name: name of the event Description: a description of the event (optional) Date: the day the Event should be…
Access Point Admit Widget
Online Interface » Widgets » Access Point Admit Widget
This widget is useful when there is one access point that needs to be opened manually from the system. For example, a receptionist can use this to grant access with the single push of a button. *This widget only applies to online devices. Navigate to Home > My…
Special properties
People » Manage Credentials » Special properties
Special Property Description Device Types Online Offline Wireless Master Credential – aka Pass Through This features programs the credential to act like a ‘Pass Through’ credential. …
Multiple Access Point Widget
Online Interface » Widgets » Multiple Access Point Widget
To manage up to 12 readers at once, you can use a “Multiple Access Point” widget. Unlike the Single Access Point widget, this will not show history events. *This widget only applies to online devices. Navigate to Home > My First Dashboard, or the name…
Single Access Point Widget
Online Interface » Widgets » Single Access Point Widget
Use a Single Access Point Widget to monitor or control a specific access point. This will show the history of the access point of your choice which can be customized to only display specific events, if desired. *This widget only applies to online devices. Navigate…
Command button
Online Interface » Command button
*This action is used for online devices only. The Command button is used to send an immediate command to a device or a group of devices, or all the devices in the site at the same time. Click Command. Select the Access Point(s) or Access Point Group(s) you would…
Delete Device
Devices » Deactivate Device » Delete Device
In order for a device to be deleted from the system, it will first need to be deactivated. *Please note that removing an access point from a site will also clear all history events from the database. Navigate to Devices. Click next to the Device you want to…
Device Sync
Zentra Mobile App » Devices » Device Sync
Sign in to the Zentra mobile app. Select the site that has the device you want to update. Stand close to the device you want to update. Look for the device in the IN RANGE list. Tap on the device to initiate pairing. Wait for the Paired icon to appear. Tap the…
Import Schlage Access Points
Devices » Import Schlage Access Points
With the Import Schlage Access Points feature, you can use a CSV file to batch upload devices into a site. Navigate to Devices. Hover over the . Select Import Schlage Access Points. . If you have not already downloaded the Access Point Import Template, click…
Create Schlage Access Point
Devices » Create Schlage Access Point
This is the process to add Schlage devices to the Zentra software using the web app. This process applies to Control, RC, NDE, LE and XE360. In order to finish adding these devices to Zentra, they must be commissioned using the mobile app. These devices/access points…
Resetting your password
Getting Started in Zentra » Resetting your password
If you’re unable to log into your site because either your password is not working or it has been forgotten, you will need to click on the Forgot Password link from the Zentra login page. Enter the email address associated with your web access…
Adding an Admin to a Site
Daily Operations » Adding an Admin to a Site
An Admin is a User who has the rights necessary to perform all the operations available in a site. To create an Administrator, Add a User. Keep the following in mind as you go through the process: An email address MUST be provided. The email address is necessary…
Add a Vendor
People » Vendor Management » Add a Vendor
Navigate to People > Vendors. Click the Add a Vendor button in the top right corner. Enter the vendor information: First name Last name Company Phone number Email is optional Reason for visit Click Save & continue. Select when the vendor will…
Lock Down Access Points Widget
Online Interface » Widgets » Lock Down Access Points Widget
This widget is used to set your access points into Lock Down. You can set it up to lock down a single access point or an access point group. A locked down reader will have a red LED which blinks every few seconds. !Only a credential set with the master property can…
Logging in to a Zentra site
Getting Started in Zentra » Logging in to a Zentra site
Navigate to https://living.zentra.co/. Type in your username and then click Continue. Enter the password and click Contiune. If you have access to multiple sites, the . Select the desired site and then click Submit.
Help Button
Online Interface » Help Button
For assistance, click the button at the bottom left of the screen. Choose: Manual The complete Zentra manual (this manual) will be displayed. Support Contact your Zentra Authorized Integrator for support. Send Feedback The Zentra feedback…
Manage Schlage Control Access Configuration
Settings » Global Settings » Manage Schlage Control Access Configuration
Overview The Manage Schlage Control Access Configuration feature streamlines the setup process for Schlage locks, ensuring that necessary access configurations are automatically applied upon commissioning. This setup allows immediate user access without requiring a…
Edit Custom Rule
Schedules » Custom Rules » Edit Custom Rule
Click on Schedules and then click on Custom Rules. Click the pencil icon next to the custom rule you want to edit. Make the desired changes, and then click Save. *For more information, see Create Custom Rule.
Update Firmware
Zentra Mobile App » Devices » Update Firmware
This is for offline devices only. For online devices, use the online interface Firmware Update. Sign in to the Zentra mobile app. Select the site that has the device you want to update. Stand close to the device you want to update. Look for the device in the IN…
Sign In to the Zentra Mobile App
Zentra Mobile App » Sign In to the Zentra Mobile App
Open the Zentra Mobile App. Click the Sign In button. Enter the email/password combination you used to register on the web app. You may be prompted for another way to sign in. Follow the prompts. If you are registered in more than one site, select the site…
Zentra Mobile Credentials
Zentra Mobile App » Zentra Mobile Credentials
Zentra supports a bluetooth mobile credential. Issue a mobile credential to a resident Add a User in the Online Interface. Be sure to enter an email for the user. Mobile access will automatically be enabled for any user with a Resident role or higher that has…
Site Select
Online Interface » Site Select
If a web access user has an account in multiple sites, the Site selector will be available. Simply click or tap the site drop down box, then make a selection from the list to be redirected to that site. Use the Search box to search for a specific site. …
Using the .csv File to Import Users
People » Importing Users » Using the .csv File to Import Users
Before continuing, please note that the formatting of the template file, including proper capitalization, is very important. Any incorrect or extraneous information may have unintended results and/or cause the import to fail. If you have any questions or would like…
Device Usage
Devices » Device Usage
The Device Usage field helps Zentra know which doors to prioritize when adding credentials. This section doesn’t impact device settings or functionality. *Devices that existed in the system prior to the addition of this field will have unknown…
Compile button
Online Interface » Compile button
*This action is used for online devices only. The Compile button is used to update all the online devices with the latest changes to the system. When changes have been made that affect any access points, a number badge will be displayed next to Compile. This number…
Edit Device Settings
Devices » Edit Device Settings
Edit Device Settings is used to change the settings on the physical device. Navigate to Devices. Click next to the device you want to edit, and choose Edit Device Settings from the pop-up menu. Edit the device settings as necessary. See the topics below for…
Reviewing Network Config Settings
Setup and Configuration » Configuring Online Devices » Using the Configuration Tool » Reviewing Network Config Settings
To see the current configuration of a device: Discover the unit on the subnet Highlight it from the discovered units field Click on “Advanced Settings” Click “Show Reader Info” Once the “Show Reader Info” box is clicked, a “Current…
Settings
Settings
The Settings section gives you control over the back-end settings of the system. Navigate to the Settings section by clicking the gear icon in the lower left of the screen. Site Information Integrator Information Global Settings Areas Credentials Active…
Widgets
Online Interface » Widgets
Widgets are panels on a dashboard that can be configured to show custom information at a glance. Each dashboard can have a different set of Widgets (up to 12). Three placeholder widgets and one history widget are displayed by default. You can replace any…
Create ISONAS Access Point
Devices » Create ISONAS Access Point
This is the process to add an IP Bridge to Zentra. Once connected, the IP Bridge can be connected to the Schlage MTB Reader via Weigand. If mobile credentials are going to be used on the property, the Schlage MTB Reader must be commissioned using the mobile…
Zentra Mobile App
Zentra Mobile App
Zentra has native iOS and Android applications available on the Apple App and Google Play stores, respectively. Resident view The primary function of the application is to provide residents with a mobile credential that can be used to grant seamless access on a…
Using the Configuration Tool
Setup and Configuration » Configuring Online Devices » Using the Configuration Tool
Download the latest version of the Configuration Tool. Note that you will need a Windows PC to run this application. (Watch from 4:40 – 9:36) Clicking on will find any Zentra devices on the local area network. If no devices are discoverable, you will need…