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Credential Information
People » Importing Users » Credential Information
All of the steps from the previous article still apply. There is, however, additional credential information that must be taken into consideration so that the badges/fobs can be added successfully. In the user import template CSV, the additional parameters…
Zentra Mobile Credential
People » Manage Credentials » Mobile Credentials » Zentra Mobile Credential
A Zentra mobile credential allows a person to use Zentra’s mobile app to access the property. Navigate to People > Everyone. Click on the user who needs a mobile credential. Click next to Zentra Permissions. In the Permission Profile drop-down box,…
Calculate Credential Bitmask
Settings » Credential » Bitmasking » Calculate Credential Bitmask
Present an unenrolled badge to a reader. The badge must be unenrolled and get rejected. You should see a Decline Badge Not Found event with the name System Admin in the history. The badge data will remain in the system for 15 minutes or until another unenrolled…
Activate/Deactivate a Credential
People » Manage Credentials » Activate/Deactivate a Credential
Via Manage Credentials Navigate to the Manage Credentials screen. Click on next to the credential you want to activate/deactivate. Click to toggle the Active slider. Click Save. Via User Profile Navigate to the User Profile. Scroll down to Physical…
Master Credential (Pass Through)
People » Manage Credentials » Special properties » Master Credential (Pass Through)
A Master Credential is a credential that has access to all openings in a site. Master Credentials are generally used for property maintenance, fire department and other emergency access. This Special Programming feature is currently misnamed —It should be…
Manage Credentials
People » Manage Credentials
Credentials are devices that provide authorization for access to a device. These can be physical cards and FOBs, keypad codes, or mobile. Credential Type No-Tour Compatible Physical X Mobile X Keypad code (PIN) …
Special properties
People » Manage Credentials » Special properties
Special Property Description Device Types Online Offline Wireless Master Credential – aka Pass Through This features programs the credential to act like a ‘Pass Through’ credential. …
No-Tour Sync
No-Tour Sync
Overview The No-Tour Sync feature allows Administrators to assign and change access rights for offline and wireless devices without having to physically visit the lock to make access programming updates. *Access updates can still always be accomplished through the…
Time Limit
People » Manage Credentials » Special properties » Time Limit
A Time Limit is a property of a credential that limits the time during which a credential will be active. A Time Limit credential can be created by assigning the Time Limit special property to an existing credential. See Special Properties for more…
Create a badge
People » Manage Credentials » Physical credentials » Create a badge
Navigate to People > Everyone. Click on the user who needs a physical credential. Scroll down and click on Create badge. Select the enrollment reader to program the credential. If no reader is available, choose Manual Setup. Choose the appropriate credential…
Toggle Unlock
People » Manage Credentials » Special properties » Toggle Unlock
A Toggle Unlock is a credential that unlocks a device and leaves it unlocked until it is locked again by a toggle credential. It toggles a door between locked and unlocked. A toggle unlock credential can be created by assigning the Toggle Unlock special property to an…
Sync via Wi-Fi / Force Wireless Device Check-In
Devices » Wireless Device Check-In » Sync via Wi-Fi / Force Wireless Device Check-In
When a device check-in is desired outside of the normal check-in schedule, administrators have two ways to force a check-in via Wi-Fi: Sign in to the Zentra Mobile App. Connect to the wireless device, navigate to Wi-Fi settings. Make sure it is enabled and a valid…
Zentra Mobile Credentials
Zentra Mobile App » Zentra Mobile Credentials
Zentra supports a bluetooth mobile credential. Issue a mobile credential to a resident Add a User in the Online Interface. Be sure to enter an email for the user. Mobile access will automatically be enabled for any user with a Resident role or higher that has…
Force Check-In
People » Manage Credentials » Special properties » Force Check-In
Force Check-In is a credential special property that causes the device to check in with Zentra when the credential is presented. This only works for online devices. You can also force a check in of offline devices by using Device Sync in the Zentra Mobile App. A…
Global Settings
Settings » Global Settings
Global Settings are settings that will populate throughout the system, to all Devices. Recommended best practice is to set these settings before adding or enrolling any Devices. !Changing settings on this page will affect site operation. Make sure you understand these…
Count Limit
People » Manage Credentials » Special properties » Count Limit
A Count Limit is a special property of a credential that limits how many times a it may be presented before being deactivated. A Count Limit credential can be created by assigning the Count Limit special property to an existing credential. See Special Properties for…
ADA Relock Delay
People » Manage Credentials » Special properties » ADA Relock Delay
ADA Relock Delay is a credential special property that causes the relock delay to be extended for users who need extra time at the access point. The ADA Relock Delay time is set in Global Settings. An ADA Relock Delay credential can be created by assigning the ADA…
Schlage Mobile
People » Manage Credentials » Mobile Credentials » Schlage Mobile
Prerequisite In order to use a Schlage Mobile Access credential, you must first install the Schlage Mobile Access app from the iOS App Store or Google Play Store. Enrolling by Text Navigate to the Manage Credentials dialog for a user. Choose Schlage Mobile from…
Users Report
Reports » Users Report
A Users report allows you to review user information and their assigned credentials. This report contains the following information: Name of user Email login (web access username, if applicable) Badge ID GUID Credential status Special properties (if…
Add a User
People » Add a User
Navigate to People > Everyone. Click the Add a user button in the top right corner. Fill in the following: First name Middle name (optional) Last name Email (optional): if you want the user to have access to a mobile credential, or have web access,…
Create a badge – Manual Setup
People » Manage Credentials » Physical credentials » Create a badge – Manual Setup
Badges can be entered manually when no reader is available. Navigate to People > Everyone. Click on the user who needs a physical credential. Scroll down and click on Create badge. Select Manual Setup. Enter the badge information, and then click…
Mobile Credentials
People » Manage Credentials » Mobile Credentials
Mobile Credentials are BLE or NFC credentials that are stored on the user’s mobile device. Mobile credential Schlage Mobile
Alert Types
Alerts » Alert Types
*Alerts are only generated for online devices. Alert Type Description Notes AUX Alarm AUX device triggered. AUX device must be installed and the configured in the Device settings. Credential Expired A credential…
Assigning property access
People » Add a User » Assigning property access
First, Create User. Select the User from the People > Everyone screen. In the Assign property access section, click Add user group. Assign the user to user groups by selecting the appropriate options from the drop-down menu. Click Save or Save Access & Continue…
User Groups Report
Reports » User Groups Report
A User Groups report displays which users are members of which groups. This report contains the following information: Name of user group Name of user Email login (web access username, if applicable) Badge ID Credential status This report can be filtered…
User Attendance Report
Reports » User Attendance Report
The User Attendance report displays the “Time In” and “Time Out” activity for users. This reflects the time in which the user first badged in for the day and then the final time their credential was presented (it does not take into account times…
User Group Attendance Report
Reports » User Group Attendance Report
The User Group Attendance report displays the “Time In” and “Time Out” activity for users by User Group. This reflects the time in which the user first badged in for the day and then the final time their credential was presented (it does not…
My Access
Zentra Mobile App » My Access
Navigate to the My Access tab is used to access Zentra Mobile Credentials. Sign in to the Zentra Mobile App. Navigate to the My Access tab. The devices that are in range and that the user has access to will be shown. Tap on the device you want to unlock. The…
Importing Users
People » Importing Users
Summary With the Import Users feature, you can use a CSV file to batch upload users and their credentials into a site. Navigate to People. Hover over to show the Users menu. Select Import Users. If you have not already downloaded the User Import Template,…
User Manual
User Manual
Zentra is a seamless security solution designed to solve the everyday problems of shared property access. Zentra is the convergence of exceptional security and convenience. This User Manual will guide Zentra Authorized Integrators and properties through the…
Standard History Events
Online Interface » Widgets » History Widget » Standard History Events
Icon Event Description Control XE360 Schlage RC IP Bridge NDE Series LE Series Critical Battery Battery critically low. Replace batteries immediately. X X X X…
Lock Down
Glossary » Lock Down
When an Access Point is in Lock Down mode, access will be denied to all but Master credentials. You can immediately put a device in Lock Down mode by using the Command button.
Custom Rule Conditions
Schedules » Custom Rules » Custom Rule Conditions
This is a list of all the possible conditions and actions for Custom Rules. IF An alert is present at an access point There is an unauthorized open alert There is an extended open alert A user’s card is rejected multiple times Rejections/Interval A…
Edit a Vendor
People » Vendor Management » Edit a Vendor
Navigate to People > Vendors. Find the vendor you want to edit. Then click to the right of the vendor’s name and select Edit vendor. If the Edit vendor button is not available, you must first Activate the vendor. Edit any of the information…
Device Types
Devices » Device Types
Zentra works with several Allegion devices. Each device functions as either an offline, wireless, or real time device. The different device functions support diverse ways of receiving updates, offering flexibility in choosing which type of lock works best for each…
First Person In
Glossary » First Person In
The First Person In feature is used in combination with AutoUnlocks. If the First Person In feature is enabled, the lock will remain locked until a user presents a credential to open the door, even when the AutoUnlock scheduled time has already occurred. The lock will…
Identify lost badge
People » Identify lost badge
Navigate to People > Everyone. Click Identify lost badge, at the top of the screen. Choose the reader you want to use. Choose the Credential Format. Tap the credential against the chosen reader, and then click Identify. The badge information will be…
Weekly Rules
Schedules » Weekly Rules
Weekly Rules are schedules that control WHO will have access to which doors (WHERE) during a specified period of time (WHEN). By default, there are three types of weekly rules to choose from: Grant Access: provides credential access to Users/User Groups for the…
User Profile
People » User Profile
The User Profile is accessed by navigating to People > Everyone and then clicking on the user’s name. Below the Profile information section, you can also find: Zentra permissions Assign property access Physical credentials Keypad codes Mobile…
People
People
People are Users in Zentra. A user can be someone who needs to administer access for the site, or someone who needs to gain access to the site via the Mobile Application or other credential. Creating a User. Creating a new user in Zentra can be broken down into a…
Lock Down Access Points Widget
Online Interface » Widgets » Lock Down Access Points Widget
This widget is used to set your access points into Lock Down. You can set it up to lock down a single access point or an access point group. A locked down reader will have a red LED which blinks every few seconds. !Only a credential set with the master property can…
Device
Glossary » Device
A Device is any lock, reader, controller, reader controller (supported device) that is supported by Zentra. Lock: a device that secures a door (Control, NDE/LE, XE360) Offline Lock: a lock that is operating in no-tour mode only Online/Electronic Lock: a lock…
History Report
Reports » History Report
The History report allows you to review status updates and events that had an affect on doors within the site. This report contains the following information: Access Point name Name of user (if applicable) Time of the event Type of event Credential (if…
Sync
Glossary » Sync
Synchronization (Sync) updates offline devices using the latest system settings and programmed access rights. Sync also captures and returns the latest Reports. Sync is initiated by the Zentra mobile app and is performed all via BLE. A sync performs the same actions…
Settings
Settings
The Settings section gives you control over the back-end settings of the system. Navigate to the Settings section by clicking the gear icon in the lower left of the screen. Site Information Integrator Information Global Settings Areas Credentials Active…
NDE Series
Devices » Device Types » NDE Series
Product Information Schlage NDE Series Schlage NDE Series Troubleshooting Schlage NDE Series LED Reference Device Information and Settings Device Information NDE Series Overview The NDE locks simplify installation by combining the…
Keypad Code
People » Manage Credentials » Keypad Code
A keypad code is a set of numbers that can be used as a credential. The Default PIN Length is set in the Global Settings. *When entering a keypad code, users must press * first, then enter their code, and press # to submit. Navigate to People > Everyone. Click…
XE360
Devices » Device Types » XE360
Product Information XE360 Wireless Tubular Lock XE360 Wireless Mortise Lock XE360 Wireless Exit Trim Device Information and Settings Device Information XE360 Overview The innovative FleX module allows the XE360 Series to be easily…
Deactivate/Activate a Vendor
People » Vendor Management » Deactivate/Activate a Vendor
You can use the Deactivate function to immediately disable vendor access. However, you may still need to Compile or sync an offline door using the mobile device. Navigate to People > Vendors. Find the vendor you want to change. Then click to the right of the…
Vendor Management
People » Vendor Management
This feature allows you to give single day access to vendors and other guests. On the Vendor Management page, you can use the Search box to search for a specific vendor that was previously added. Click to change which columns are displayed in the vendor…
Device Usage
Devices » Device Usage
The Device Usage field helps Zentra know which doors to prioritize when adding credentials. This section doesn’t impact device settings or functionality. *Devices that existed in the system prior to the addition of this field will have unknown…
User Permissions
People » Add a User » Zentra permissions » User Permissions
What do the pre-defined permission profiles provide access to? Resident: Provides access to the mobile credential in the Zentra mobile app; cannot access the Zentra web app. Integrator: Provides access to view and modify all aspects of the site and has full access…
Using the .csv File to Import Users
People » Importing Users » Using the .csv File to Import Users
Before continuing, please note that the formatting of the template file, including proper capitalization, is very important. Any incorrect or extraneous information may have unintended results and/or cause the import to fail. If you have any questions or would like…
Zentra Mobile App
Zentra Mobile App
Zentra has native iOS and Android applications available on the Apple App and Google Play stores, respectively. Resident view The primary function of the application is to provide residents with a mobile credential that can be used to grant seamless access on a…
Manage Web Access
People » Manage Web Access
In order to log into a Zentra site, the user’s profile must have web access turned on, and have sufficient user roles assigned. Navigate to People > Everyone. Select next to the User whose access you want to manage, and choose Manage Web Access. Adjust…
User Search and Filters
People » User Search and Filters
Navigate to People > Everyone. Near the top of the screen will be a search bar and filter options Search Users Search can be used to find a user by name. Filter Users To filter the user list, first click one of the following filters to expand the…
Best Practices
Setup and Configuration » Network Configuration » Best Practices
Network If possible, all Schlage RC devices should be in a dedicated subnet or VLAN. This is not a requirement, but can be considered a best practice for IoT style devices. High traffic devices (such as IP cameras) that share the same subnet as…
Migrating from Pure Access to Zentra
Getting Started in Zentra » Migrating from Pure Access to Zentra
There is currently no tool/feature in Pure Access able to migrate tenant information from one account to another. This article will provide a best practice, step-by-step guide on how to move tenant data. This is applicable for moving from one Pure Access Cloud tenant…
Devices
Devices
The Devices page shows all devices that are enrolled on the system. The page is customizable and the columns can be reorganized and hidden per the properties preference. *Access Point refers to the opening and its associated settings in Zentra. Device refers to…
Add a Vendor
People » Vendor Management » Add a Vendor
Navigate to People > Vendors. Click the Add a Vendor button in the top right corner. Enter the vendor information: First name Last name Company Phone number Email is optional Reason for visit Click Save & continue. Select when the vendor will…
IP Bridge
Devices » Device Types » IP Bridge
Product Information ISONAS IP Bridge Device Information and Settings Device Information IP Bridge Overview The IP Bridge 2.0 connects the modern IP-network world and legacy Wiegand installations. Simply unplug existing panels and…
Schlage RC
Devices » Device Types » Schlage RC
Product Information Schlage Reader Controller Device Information and Settings Device Information Schlage RC Overview The Schlage RC wall mount is a next generation IP reader controller designed for scalable and flexible real-time…
LE
Devices » Device Types » LE
Product Information Schlage LE Schlage LE Series LED Reference Device Information and Settings Device Information LE Series Overview The LE is a mortise lock that is designed to affordably extend electronic access control deeper…